Hair Cuttery
Governors Square

ZERO STARS would be better.
My wife and I both had an appointments with a Stylist that wasn't there for some reason. ok, things happen. The customer service was the worst I've ever experienced. I was asked if I had an appt.? Yes. have a seat, she didn't bother to confirm anything or even check us in. Then I was ignored. I thought ok my Stylist will be out in a minute and she never appeared. After being ignored for 15 minutes by the two Stylists that were busy bickering at each other while one had a customer, and the other was working on a wig. I asked about my Stylist and was told she wasn't there, and she was out. Thanks for wasting our time. No apology was given.

Had sit there 3 hours for layer cut should took 20 minutes girl had no idea what she was doing all my hair was ruined long short all over nothing matched they did nothing fix it would never go again horrible

I asked for a trim and they had cut most of my hair off leaving me with short hair. I had specifically asked to keep it long but they shaved it and cut it too much.

Destiny is a hair whisperer! Great service

I specifically go to the location due to receiving excellent service from 1 stylist. They always go above & beyond for my family & myself. I could not be happier to have them on board to take care of the request made from myself or my family. Should Lorraine ever leave this establishment, my services will follow her to her next location.

Very poor service i would stop any of my friends going this Location

The stylist i go to is very good and very friendly.

Booked an appointment a week in advance, Hair cuttery sent me a confirmation text, sent me a reminder text twice about my appointment. Then I get there at 2pm and wait for another 30 mins because the person I have a appointment with is with someone else, understandable that sometimes appointments can run over. At 2.30 the hair-stylist comes and grabs another person, I reminded her about my appointment and she says "sorry this person has been waiting longer than you. The other person taking appointments overbooked me...and the computer system is messed up"... I'm sorry, I absolutely love my hair dresser, come on girl...I HAD AN APPOINTMENT! I drove an hour to get a haircut and got reminded multiple times over the text about my appointment. Now I have to go to my graduation and my sister's without a haircut... It is not professional to send me multiple texts confirming my appointment and then making me wait and saying sorry you can't get a cut now, come back at 4. Waste of my time after driving an hour to get a cut....

Today 7/11/2021 my stepson called to make an appointment for a hair cut he was told they were not taking them that they were taking walk ins and no mask needed he was asked what time said around 12ish said oh that should be good. He shows up at that time and gets told we don’t have anything available. So he has to make an APPOINTMENT for 2pm comes back and they had some one ahead of him ummm we being coming there for almost a year not very happy at all when did they change it where you can’t make an appointment?????

They won't even answer the phone so I can make an appointment.

Disappointed in service lady sat on her phone and didnt knowledge my present.I had to ask her after standing there for couple minutes if she could ring me up and hello how was she. (Like I was at work) For the first time I could say I had a bad visit at Hair Cuttery it's disappointed cuz I'm always excited to go.

Stylist doesn't listen to customer. My wife had a 9 A.M.appointment today 11/2
She showed stylist a photo of how she wanted her hair cut with color and full highlights ($151). When it was done the hair was way to short and highlights were more red than blond.
This not ourfirst bad experience with this shop. My wife is upset and crying. You suck. We will never go to Hair Cuttery again.

Very hard to book online for example today your online booking is off

I made an appt for hair coloring ,, when I got there I had missed there call that morning. I was told it wouldnt color out the yellow in my hair.. OK then i wanted to get spriral curls, I was told that wouldn't be an issue and rescheduled for 4pm - someone who could do them would be there then.. They were not, apparently this location doesnt have anyone who knows how to do that.. so My husband got a regular cut by a woman with an attitude. But it came out fine. So my revw is middle of the road.

my hair cut was uneven by a different stylist, came in yesterday an lindsey fixed my hair cut an i am very pleased with it, i highly recommend her she very frendly an knows what she doing. one of her coworkers was very rude and terrible to her, the poor girl was suffering from pinkeye obviously no one wasn't helping her.so, therefore, she was checking me out her coworker was standing next to her and yelled at her in front of everyone because she was checking in someone. the co-worker said (next time ask if they had an appointment with someone) all rude about it, I can tell she wanted to cry she Wasnt feeling good because of her eye her coworker bashes her. I will definitely go back to see Lindsey but her co-worker needs to change her attitude! I give Lindsey a 5 star. overall customer service 1 star.

Great haircut this Friday will Be my 3rd haircut.

Go see. Katrina at the hair cutters. Sweet stylist that actually cares an doesn’t mind being a team player. I love my color an cut down I received the other day. Thanks again Katrina

The worst experience ever. Mind u I’m not an newbie an I come here for all types of cuts and styles. Today I came in an these two stylist seem t always have an issue when they are here with a third “busy” stylist. They make up all types of excuse to why they can’t do my natural black hair. From claiming to have never dyed hair an I’ve witness them both numerous of time stinging hair. The short lady with the shakes claim she would be right with me over 40 mins ago an I’ve been waiting since 6 pm an nobody had been in her chair. She has cleaned up an cut two other people hair an a wash an blow out but haven’t assist me: when her last customer came in I ask was she still working cause she told him she’d be right with him like I hadn’t been waiting long enough. Just to say she not suppose to be here she suppose to have left at 7 but she cutting hair still. Hmmmm....then the lady that is directly behind her booth that’s in front of the dryers originally checked me in an told me it would be a long wait when the salon was only holding two people in which I was one of them. She also indicated that she could assist me but she had a client coming an I could wait on the stylist that’s busy. 15 mins pass an when she took me to her chair cause she claim the client doesn’t show after she knew what I wanted tells me she can’t bleach color my natural hair. I’ve sat here patiently due to I’m having surgery on Wednesday an I need my hair cut an colored an this the only time I have to get it done I say an decided to leave this review as well notifying better business. The worst day here ever!!!!! A whole hour later an just hitting the chair.

Shamair did a wonderful job with my new pixie cut!!

Terrible customer services.
So bad I left without having my hair done.
The staff exhibits school girl environment.
And the receptionist, never verbally addresses anyone, I was given the "what do you want" stare.
As they all had some personal joke and laughed aloud about my name.
SMH, was never so upset with a business.
My suggestions, hire a COMPLETE new staff and implement a Strong, Male manager with no nonsense.
I will NEVER return to Hair cuttery,Bear DE location