During these uncertain times, safety is of the utmost importance to us.
At Hair Cuttery, we’re the people who care, delivering the style you want. Today and everyday we prioritize the safety of our guests and stylists above all else, including implementing new safety guidelines in accordance with the recommendations of CDC and your local and state government.
To learn more about our appointment guidelines and salon safety standards, visit our COVID-19 response page.
What people are saying about Hair Cuttery Governors Square
2.5Rating 2.512 Reviews
Betty. O
3/6/21
1.0Rating 1.0
They won't even answer the phone so I can make an appointment.
Response from Hair Cuttery • 3/8/21
Hi Betty Thank you for contacting us, we are experiencing a phone outage at this time. Did you know you can schedule an appointment on line through our Hair Cuttery Guest App? Please feel free to contact us at: guestcare@haircuttery,com with any additional details.
TinaC
12/31/20
1.0Rating 1.0
Disappointed in service lady sat on her phone and didnt knowledge my present.I had to ask her after standing there for couple minutes if she could ring me up and hello how was she. (Like I was at work) For the first time I could say I had a bad visit at Hair Cuttery it's disappointed cuz I'm always excited to go.
Response from Hair Cuttery • 2/4/21
Hi Tina, we’re so sorry we didn’t meet your expectations during your visit. It is always our intention to provide an enjoyable salon experience for every Guest. We appreciate your continued business and would like the opportunity to make it up to you. We invite you to call us directly regarding your experience at (302)-836-3749.
Ed H.
11/2/20
1.0Rating 1.0
Stylist doesn't listen to customer. My wife had a 9 A.M.appointment today 11/2 She showed stylist a photo of how she wanted her hair cut with color and full highlights ($151). When it was done the hair was way to short and highlights were more red than blond. This not ourfirst bad experience with this shop. My wife is upset and crying. You suck. We will never go to Hair Cuttery again.
Janice R
8/24/20
5.0Rating 5.0
Very hard to book online for example today your online booking is off
Heather E.
7/27/20
3.0Rating 3.0
I made an appt for hair coloring ,, when I got there I had missed there call that morning. I was told it wouldnt color out the yellow in my hair.. OK then i wanted to get spriral curls, I was told that wouldn't be an issue and rescheduled for 4pm - someone who could do them would be there then.. They were not, apparently this location doesnt have anyone who knows how to do that.. so My husband got a regular cut by a woman with an attitude. But it came out fine. So my revw is middle of the road.
...
11/17/19
1.0Rating 1.0
my hair cut was uneven by a different stylist, came in yesterday an lindsey fixed my hair cut an i am very pleased with it, i highly recommend her she very frendly an knows what she doing. one of her coworkers was very rude and terrible to her, the poor girl was suffering from pinkeye obviously no one wasn't helping her.so, therefore, she was checking me out her coworker was standing next to her and yelled at her in front of everyone because she was checking in someone. the co-worker said (next time ask if they had an appointment with someone) all rude about it, I can tell she wanted to cry she Wasnt feeling good because of her eye her coworker bashes her. I will definitely go back to see Lindsey but her co-worker needs to change her attitude! I give Lindsey a 5 star. overall customer service 1 star.
Joseph M
8/28/19
5.0Rating 5.0
Great haircut this Friday will Be my 3rd haircut.
Monica J
7/17/19
5.0Rating 5.0
Go see. Katrina at the hair cutters. Sweet stylist that actually cares an doesn’t mind being a team player. I love my color an cut down I received the other day. Thanks again Katrina
Monica J
7/15/19
1.0Rating 1.0
The worst experience ever. Mind u I’m not an newbie an I come here for all types of cuts and styles. Today I came in an these two stylist seem t always have an issue when they are here with a third “busy” stylist. They make up all types of excuse to why they can’t do my natural black hair. From claiming to have never dyed hair an I’ve witness them both numerous of time stinging hair. The short lady with the shakes claim she would be right with me over 40 mins ago an I’ve been waiting since 6 pm an nobody had been in her chair. She has cleaned up an cut two other people hair an a wash an blow out but haven’t assist me: when her last customer came in I ask was she still working cause she told him she’d be right with him like I hadn’t been waiting long enough. Just to say she not suppose to be here she suppose to have left at 7 but she cutting hair still. Hmmmm....then the lady that is directly behind her booth that’s in front of the dryers originally checked me in an told me it would be a long wait when the salon was only holding two people in which I was one of them. She also indicated that she could assist me but she had a client coming an I could wait on the stylist that’s busy. 15 mins pass an when she took me to her chair cause she claim the client doesn’t show after she knew what I wanted tells me she can’t bleach color my natural hair. I’ve sat here patiently due to I’m having surgery on Wednesday an I need my hair cut an colored an this the only time I have to get it done I say an decided to leave this review as well notifying better business. The worst day here ever!!!!! A whole hour later an just hitting the chair.
Clara I
3/24/19
5.0Rating 5.0
Shamair did a wonderful job with my new pixie cut!!
Tee
8/25/18
1.0Rating 1.0
Terrible customer services. So bad I left without having my hair done. The staff exhibits school girl environment. And the receptionist, never verbally addresses anyone, I was given the "what do you want" stare. As they all had some personal joke and laughed aloud about my name. SMH, was never so upset with a business. My suggestions, hire a COMPLETE new staff and implement a Strong, Male manager with no nonsense. I will NEVER return to Hair cuttery,Bear DE location
Sud
3/3/18
1.0Rating 1.0
Wanted relaxer,found all details before taking appointment,travelled from Newark to bear bcuz Newark hair Cuttery recommended Kiana for relaxer,booked appointment one week ahead.a day before called n told I would be there by 12 ,as I went they told ur appointment was at 11 ,Kiana is busy and I have to wait for 2hrs,I did with lot of patience later a lady takes me in,tells she doesn't know to do relaxer,told the other lady to do,she tells she doesn't know relaxer but keratin can be done.....finally tells keratin is done by another lady and I have to wait for 3 more hours and even told they are out of the hair cream but can use spray...Concentrate when you take appointment and be frank to customers than wasting their time and Learn to serve the customer needs than making stories!!
Hair Cuttery Family of Brands is the largest privately owned and operated chain of full-service hair salons in the United States, employing thousands of Salon Professionals in more than 500 company-owned locations on the East Coast and in the Midwest. Hair Cuttery Family of Brands consists of three premier brands: Hair Cuttery®, Bubbles® and CIBU® with Hair Cuttery being our signature brand.
Our stylists deliver best-in-class service at an affordable price, giving you the confidence of style. Hair Cuttery salon team members are highly skilled professionals that consistently participate in new technical training and certifications in partnership with the top hair care product lines in the industry.
Hair Cuttery Family of Brands was a winner at the 22nd Annual PR Week Awards in March 2021 for "Best in Employee Engagement."
We are committed to delivering an exceptional hair experience–and confidence boost–one appointment at a time.
Barbicide kills enveloped viruses on surfaces. An enveloped virus can include the common cold, HIV, and even human coronavirus.
Our Hair Cuttery salons have been properly trained on mixing, usage, and always makes fresh disinfectant daily.
Plus, Hair Cuttery is the largest salon company to be properly certified and uses the proper steps and products to disinfect our salons.
BARBICIDE® is changed daily in all containers used to submerge combs, brushes, shears, implements—that is all tubs, glass or plastic jars.
Barbicide® takes many forms including spray, wipes as well as that blue liquid you see in salons.
Wisconsin and shipped throughout the US and 44 countries.
Hand sanitizer is a great second option but washing hands with soap is the gold standard and make sure if you are using hand sanitizer, that the alcohol content is between 60-70%.
Hand washing works because the bubbles pull thing off the skin.
Use warm water—not super hot because that will dry out your skin leaving cracks for bacteria (good and bad) to seep in.
Then finish off with a clean towel or paper towel.
Hair Cuttery has partnered with Barbicide® for the products used to properly clean and sanitize our salons. Barbicide®is a disinfectant used in hair salons, hospitals and other areas where germs and fungus can easily be transmitted. When used properly, Barbicide® is EPA registered to kill surface germs, fungi and viruses, including Hepatitis B, the human immunodeficiency virus (HIV), the common cold and the human coronavirus.
You can call the salon or book on line. To locate salons please visit our webpage: www.haircuttery.com/locations.
To Book on line:
Click the Client Login on the top right of the webpage.
Log into your account. If you do not have a login-please register.
Once logged in-you will be directed to the ‘Check Ins & Appts’ page or you can click on ‘Check Ins & Appts’on the upper right corner of the webpage.
Click ‘Book Future Appointment.’
Choose who to book the appointment for.
Select the service.
Select your stylist.
A calendar box will come up with the days of the week. Your stylist has availability on the days that are highlighted in black clockwise. Pick a day to see appointment times your stylist has available.
To see further dates, click on the view more cycle to scroll through the weeks.
Pick a date and time that you would like to book an appointment.
Confirm your appointment.
View any of your upcoming visits on the ‘Check Ins & Appts’page.
We will gladly reschedule or cancel your appointment, and we never charge any reschedule or cancellation fees. Your Salon Professional is happy to assist you in finding another time for your visit.
You can also move your appointment to a time that works best for you through our Hair Cuttery mobile app, where you can book, reschedule and cancel appointments right from your phone!
Hair Cuttery is a full service salon providing services for the whole family:
Hair Cuts
Color
Blow Outs
Textured Hair
Hair Straightening
Perms
Wash and Set
Waxing
Beard Trims
Clipper Cuts
Plus we sell professional take home hair care products from some of the world’s best suppliers like Redken, Color WOW, and Matrix.
