Hair Cuttery
Governors Square

Today 7/11/2021 my stepson called to make an appointment for a hair cut he was told they were not taking them that they were taking walk ins and no mask needed he was asked what time said around 12ish said oh that should be good. He shows up at that time and gets told we don’t have anything available. So he has to make an APPOINTMENT for 2pm comes back and they had some one ahead of him ummm we being coming there for almost a year not very happy at all when did they change it where you can’t make an appointment?????

They won't even answer the phone so I can make an appointment.

Disappointed in service lady sat on her phone and didnt knowledge my present.I had to ask her after standing there for couple minutes if she could ring me up and hello how was she. (Like I was at work) For the first time I could say I had a bad visit at Hair Cuttery it's disappointed cuz I'm always excited to go.

Stylist doesn't listen to customer. My wife had a 9 A.M.appointment today 11/2
She showed stylist a photo of how she wanted her hair cut with color and full highlights ($151). When it was done the hair was way to short and highlights were more red than blond.
This not ourfirst bad experience with this shop. My wife is upset and crying. You suck. We will never go to Hair Cuttery again.

Very hard to book online for example today your online booking is off

I made an appt for hair coloring ,, when I got there I had missed there call that morning. I was told it wouldnt color out the yellow in my hair.. OK then i wanted to get spriral curls, I was told that wouldn't be an issue and rescheduled for 4pm - someone who could do them would be there then.. They were not, apparently this location doesnt have anyone who knows how to do that.. so My husband got a regular cut by a woman with an attitude. But it came out fine. So my revw is middle of the road.

my hair cut was uneven by a different stylist, came in yesterday an lindsey fixed my hair cut an i am very pleased with it, i highly recommend her she very frendly an knows what she doing. one of her coworkers was very rude and terrible to her, the poor girl was suffering from pinkeye obviously no one wasn't helping her.so, therefore, she was checking me out her coworker was standing next to her and yelled at her in front of everyone because she was checking in someone. the co-worker said (next time ask if they had an appointment with someone) all rude about it, I can tell she wanted to cry she Wasnt feeling good because of her eye her coworker bashes her. I will definitely go back to see Lindsey but her co-worker needs to change her attitude! I give Lindsey a 5 star. overall customer service 1 star.

Great haircut this Friday will Be my 3rd haircut.

Go see. Katrina at the hair cutters. Sweet stylist that actually cares an doesn’t mind being a team player. I love my color an cut down I received the other day. Thanks again Katrina

The worst experience ever. Mind u I’m not an newbie an I come here for all types of cuts and styles. Today I came in an these two stylist seem t always have an issue when they are here with a third “busy” stylist. They make up all types of excuse to why they can’t do my natural black hair. From claiming to have never dyed hair an I’ve witness them both numerous of time stinging hair. The short lady with the shakes claim she would be right with me over 40 mins ago an I’ve been waiting since 6 pm an nobody had been in her chair. She has cleaned up an cut two other people hair an a wash an blow out but haven’t assist me: when her last customer came in I ask was she still working cause she told him she’d be right with him like I hadn’t been waiting long enough. Just to say she not suppose to be here she suppose to have left at 7 but she cutting hair still. Hmmmm....then the lady that is directly behind her booth that’s in front of the dryers originally checked me in an told me it would be a long wait when the salon was only holding two people in which I was one of them. She also indicated that she could assist me but she had a client coming an I could wait on the stylist that’s busy. 15 mins pass an when she took me to her chair cause she claim the client doesn’t show after she knew what I wanted tells me she can’t bleach color my natural hair. I’ve sat here patiently due to I’m having surgery on Wednesday an I need my hair cut an colored an this the only time I have to get it done I say an decided to leave this review as well notifying better business. The worst day here ever!!!!! A whole hour later an just hitting the chair.

Shamair did a wonderful job with my new pixie cut!!

Terrible customer services.
So bad I left without having my hair done.
The staff exhibits school girl environment.
And the receptionist, never verbally addresses anyone, I was given the "what do you want" stare.
As they all had some personal joke and laughed aloud about my name.
SMH, was never so upset with a business.
My suggestions, hire a COMPLETE new staff and implement a Strong, Male manager with no nonsense.
I will NEVER return to Hair cuttery,Bear DE location

Wanted relaxer,found all details before taking appointment,travelled from Newark to bear bcuz Newark hair Cuttery recommended Kiana for relaxer,booked appointment one week ahead.a day before called n told I would be there by 12 ,as I went they told ur appointment was at 11 ,Kiana is busy and I have to wait for 2hrs,I did with lot of patience later a lady takes me in,tells she doesn't know to do relaxer,told the other lady to do,she tells she doesn't know relaxer but keratin can be done.....finally tells keratin is done by another lady and I have to wait for 3 more hours and even told they are out of the hair cream but can use spray...Concentrate when you take appointment and be frank to customers than wasting their time and Learn to serve the customer needs than making stories!!