This is not a reflection of the service that I got on Sunday, Feb. 16, that went perfectly. I checked in online, waited 5 mins after I got there and my hair was cut to my request. This is usually the experience I have here which is why I have been coming here for 10 years approx. every 6 weeks. As a loyal customer of this salon, I was disappointed when I went in on Friday night Feb. 14 at about 630 pm. There were two girls working in the front and they told me that it was a 45 minutes wait, and I said okay and proceeded to wait. Then they started to complain about the staffing in the salon and that this happens all the time and complaining about the manager. They complained that they had 3 appointments coming in. I felt that they were unprofessional and that they were frustrated that I decided to wait. After hearing enough complaints about the situation I felt that they were complaining that I was waiting on top of all of the cusotmers they already had in so I gave up and walked out. I felt very uncomfortable that they were loudly discussing this with all of the customers in the store and that we could all hear that they were basically complaining about their customers. The one girl even said that she is not being paid enough and was going to have to get a second job. After a stressful day myself, I just wanted to relax and check a chore off my list for the weekend and instead got this drama. As a customer service leader myself, I thought it was important that you were aware of this so that you can fix the staffing situation and bring it to the manager's attention.