I recently visited this Hair Cuttery around 6 PM on Friday evening, September 27th. I checked in online. It said 0 min wait. By the time I arrived, understandably seemingly people had come in and were having their hair done. I visited only for eyebrow waxing. I was greeted after a couple of minutes of arrival by a gentleman who only does hair, not waxing. He said it would be just a few minutes. This led me to believe it wouldn't be very long, and the lady stylists were nearly done with the hair they were doing. I was thinking 5 - 10 minutes? I lost track of time, an ended up waiting for about an hour. Nobody followed up with me during this long wait or even acknowledged my existence. When one of two ladies finished doing hair, they cashed out the client, went to cleaning their station somewhat, then chatted with the other stylist, then also counted up her tips, and chatted and cleaned some more. By this time, the other lady stylist was finished with her client and starting to check her out, and also did not acknowledge me. I expected an update of that I would be next, the time, something. As I went to walk out the door and give up, one of the lady stylists said "hey you're next" and I responded, "no thank you." I felt like they didn't really care for my business and were pretty rude. I went to a nearby nail salon for eyebrow waxing where I was greeted right away, taken in right away (not that a short wait it a big deal), and given excellent service where I was acknowledged and chatted with (not the staff only chatting amongst each other except when they need to chat with clients). This is very frustrating as I had received good (not excellent) service up until then at Hair Cuttery, and liked that they are more gentle and easier with eyebrow waxing than nail salons, and a similar price. I am very disappointed and will avoid returning.