I had made an appointment first thing in the morning, and they called to have me come in earlier! Joseph is AWESOME! Joseph full foiled my hair blonde and it looks AMAZING, and he gave me his number so that I could come back in to see him another day so he can tone my hair more! (Loves his clients) He took his time, and you can tell he loves his job as it shows in his work! Absolutely recommend going to see him if you ever come here! But, I was handed off to another stylist to do my keratin treatment which I had never done before. The lady who did that couldn’t of been more aggressive with my hair it hurt SO bad. I had been there for 8 hours. 2 of the hours were with Joseph(Amazing), then I continued to wait for 2-3 hours for the other hairdresser to start my keratin (She left the store to go get more keratin.) Then when she got back I waited for another 30 minutes as she was helping someone else. Then, she finally started the treatment. It was burning my skull so bad, and I told her that it was. She just told me to put my head back in the heat thing. Then after, she had to brush out my hair while it was hard as a ROCK, and she was SO aggressive. I could tell she wanted to leave which didn’t make me feel great. Then, she had to straighten my hair. After that, Joseph had taken me back over to finish toning my hair and washing my hair. The other lady had me pay and then she left. Joseph stayed and made sure I was happy with what I got. He went above and beyond to make me feel great. I will be going back for Joseph because I’ve never had my hair look better until I had him do my hair. But, will not be letting the lady touch my hair. All in all my experience started and ended amazing with Joseph.