I had the first awful experience at this hair cuttery with Lauren (Mitchell is great!). I never take time to write reviews, so please, listen up. I am also not the type of person to complain at all about a haircut because I have the philosophy that it grows back. In this case, I must share how awful my hair was cut. I walked in around 5 pm to be greeted by Lauren herself. As I asked for a shampoo and cut, she turns to another girl working there to ask if she wanted to cut my hair, to which she glanced at me with a very dirty look and murmured "not really" and some other words that I did not catch. Anyway, Lauren proceeds to sit me down two minutes later in her chair. She asked me what I wanted, and I replied that I just wanted a trim and that I was trying to keep it long. She says my hair was pretty flat so I agree to some LONG layers that she suggested. She proceeds to take me to wash my hair, and let me tell you, it was the least enthusiastic shampooing of my life, so we were already off to a bad start. I decided to let that go because, you know, maybe the haircut would be okay? No. When I explained that I wanted just a trim she showed me that she would cut off no more than an inch and a half. She cut off about 5 inches of my hair, gave me layers so short that they don't make it past my chin, and most importantly, did not even check to see if the haircut was even!!! I got home and on one side of my head there was a very large strand that must've been at least an inch longer than the rest of my hair (which I myself had to cut off). Thank goodness I didn't ask for short layers, or else I'd be bald. I continue to find bunches of hair that are longer than the rest. Please, I was not expecting this to be the best haircut of my life, especially for $18, I was just expecting to not have to pay $45 to trim my hair, but she literally butchered it. Now, on top of the $18 I spent on that haircut, I have to go elsewhere and spend an extra $45 just because this girl did not understand what a "trim with long layers" is. Also, I'd really like to point out that she at no point checked to make sure that it was even on both sides!