Hair Cuttery
Northgate Shopping Center

I had Zoe as my stylist. I wanted a more natural look, the grays are starting to set in but they were kind of dingy, so she did some low lights and highlights to help them blend better and not be so dull. She did exactly what was requested. She was through and asking me questing, doing a test strip, and requesting sample pictures. I highly recommend you book with her!!

I told the stylist what I wanted done and showed her a picture. She said I should get a spiral perm, which I did. She changed the price and the total amount was more than the high range cost of spiral perms (I found out later). After the perm, which was well done, I believe, she did a 5 minute straight cut and said she was done. I asked about layers and she said she would do them next time, along with the streak of color I requested. When I received the invoice it appeared to have the original perm, plus the spiral perm in the charges. She told me that the extra $95 was just for the specialty wrap, not the perm. I was also charged separately for the chemicals used. Even though she said it was the total cost, it did not included the services requested. I believe the pricing practices there are deceptive and if spending well over $200, the cut should include more than a 5 minute clip.

I have went to this location for many years and this last time was terrible. I went in to have my roots done and a partial highlight which I have had done severe times.. Everytime I had to his done before , they distribute the 12 foils appropriately as needed (12) This time, she decides to put them all on n the top and side ( heavily) and nothing for the back.. My hair is light brown with blonde highlights, it came out thick blond on top and nothing added to the back, I looked like a mop head.. it was horrible, all the fellow workers at work asked me who did it and how bad it looked. Even customers that I work with asked me why I did that and who done it.. it was terrible. I went back to get them to fix it and they said it would cost me 91 dollars more and I had already spent a lot as it was.. It was terrible.. I never had this happen from here, I always was pleased with the results before..

I had a very unsatisfactory experience at this Hair Cuttery. I had a hair cut while I was waiting for my granddaughter to have her hair colored, which did not turn out to be satisfactory, after spending $200+. My haircut was one of the worst that I have ever had, and the stylist had the personality of a rock. My granddaughter purchased an expensive hair conditioner to use at home using her debit card. She decided she did not want the product so we returned to the salon to get a refund, only to find out that because she used a debit card, the refund would have to be reviewed by a regional manager and a check would have to be mailed to her,a refund could not be given at the salon. I know of no other retailer of any product or service who does not give an immediate refund for returned merchandise. The salon associates say nothing at the time of purchase about their refund procedure, though they do say that if you are not satisfied with a a product it can be returned. This is the worst customer service I have ever experienced! On a redeeming note, when we returned to the salon, I asked for a correction on my haircut after expressing my dissatisfaction. The salon’s assistant manager, Della, did apologize for that and did recut my hair at no additional fee and she did a satisfactory job of correcting my bad haircut.

Booked an appointment on 11/22 for 11/27 at 11am. I'm a nurse work hard don't have a lot of time off. I thought make an appointment in and out and overwith. I get a call 5 days later one hour and fifty minutes before my appointment wanting me to come at 12 that they have a color that was going to take longer. I said I can't I have plans for the day. Well you can call quarter til 11 and see where I am. Why have someone make an appointment then. Very unprofessional I could have went somewhere else.

If I could do 0 stars I would. I'm a nurse work hard I needed a haircut. I made my appointment on November 22, 2021 for November 27, 2021 at 11AM. At 9:10AM I get a call asking if I could come at 12PM instead that they have a color that is going to take longer. I said no I can't I have plans for the day. Well you can call at quarter til 11 and see where I am. How Unprofessional. Why have people make an appointment. 5 days later they do this. I could have went somewhere else.

I sat for an hour and a half with no asking if I needed anything because I was trying to be nice then they said oh I thought you were with your daughter so they let 3 people go ahead of me then said they were closed whoever was in charge should be fired this was August 17 2021 she was absolutely rude

Terrible service. Booked online with Andrew and when I got there I was told he wouldn’t be in until next week. They couldn’t accommodate me until 2 days later and tried to tell me they tried to call me. Would not go there again.

THIS IS THE WORST STORE INE EVER VISITED. ON SUNDAYS WHEN THEY HAVE A TON OF PEOPLE COMING IN FOR HAIR CUTS, THEY OLLY HAVE 2 PEOPLE WORKING, EVERY TIME! tHE STAFF IS RUDE AND HORRIBLE. SOMEONE SHOULD JUST WIPE OUT THE STAFF AND START OVER!

My nieces were flowergirls in my son's wedding on November 21st. I brought them both in for updos. It was their 1st time getting their hair done im a salon. Ashley did an amazing job and was a big part of making memories for my nieces and myself. Thank you!

I had an issue with my hair and needed to come back for corrective color. Cindy was not my original stylist but did the corrective color. She was so patient and knew exactly what I wanted. I absolutely love my hair and will be returning for Cindy!

Ashleigh is the best! Thank you so much. You did a fantastic job of fixing the color of my hair. Ashleigh is very talented in hair color. If you ever have an issue with this she is the one. She was able to take a mess of other salon's mistake and make it into something more than what I thaught possible. Thank you again Ashleigh!! I will be back.

I only let Skylar cut my hair. She’s one of the best there, and she has a great personality. Very professional and does a great job every time. Highly recommend.

Could you have Janel give me a call ?

I came in this morning to get my hair done being I. A new place out of town loved it great job done on my hair

Terrible customer service , she was so rough with my hair & the my ombré turned into a balayage , it looked nothing like I wanted it too . And she knew I didn’t like it , she said it’ll take some time getting used to it . She was kinda nice .

I went here to get my hair shampooed and BD. 1 I waited nearly 7 minutes at the counter waiting to be checked in . I should have walked out. But I waited. I was brought back the girl didn't give a her name nor a quote. She just shampooed me then after she shampooed me she started to blowdry my hair. She didn't talk to me . The entire time. While I torched by her blowdry I watched a girl botch a Bob it was so bad I wanted to tell her that she needed to take her texturizing shears to it to some what blend the mess she had made ,I didn't. After the girl finished blow drying my hair it was still wet in the back. I paid and left. My hair feels disgusting and smells even worse.

Thank you Jehamy for my disgusting hair .
Ps introduce yourself before you start a service dont make them have to look at the receipt to know your name.

These people did my moms hair . They made a mistake so instead of owing up , they took advantage of an elderly woman and took her money too . Instead of a bob that is cut at the Ching they whacked off her hair at the cheek . I’ve never seen anything so horrible!

Cindy did a phenomenal job on my hair. I have never loved the way my hair looks more than I do now. She gave me a beautiful, natural looking ombre and people compliment me on my hair all the time. Cindy can never retire because she must be my hair dresser forever.

I took my special needs daughter and got Laura to cut her hair. She took so much time and gave her an awesome haircut!!