Made an appointment for 10am at the Hialeah location b/c of a mediocre experience at the Aventura location. There was only one stylist at that time and I was asked to wait. A 2nd employee (Carmen) walked in 5mins later and asked what I needed. I let her know I had booked the Tea Tree VIP. She directed me to her station and then spent over 5mins trying to log into their system in order to start. She then asked me again what I wanted and I showed her my confirmation from my phone and detailed what it is. She then told me all I needed was a wash and cut which I politely repeated that this also involved a tea tree scalp massage. Then using a certain tone, she said a massage is included with the wash and that ppl constantly ask for things that they don't do there. I said I wasn't there to argue and if she couldn't perform the extra service it was no problem. But she kept yapping about it, making it more of an issue so when I told her they should fix the internet options, she told me that's not her problem and that I should call to complain about it. Someone else then walked in and she spoke over me to attend him. It was insulting and I found myself at odds over something very trivial, but it was her attitude that was just awful. Carmen arrived late, couldn't log into their system on time, and then took it out on me because she didn't want to perform the extra service that is clearly on their menu. Needless to say, I didn't trust her and I left as fast as I could. After a 2nd bad experience, I will never book at Hair Cuttery again.