Hair Cuttery River City Marketplace

Briana is always on point when I need my hair colored and styled. When I travel I'm not trying to be bothered with my hair, Bri and Hair Cuttery to the rescue .

I rarely know exactly what style I want, just a general idea, and Bri comes up with a plan.

Love her styles and coloring!

I came in on 3/4/23 to get my hair cut and Briana was fantastic. She was very helpful and considerate. She listened to what I wanted and also helped me learn about products that would help my Psoriasis in my scalp.

Stylists did a poor consultation and used clippers on my son who usually gets a scissor cut. Staff was extremely rude and condescending and blamed me for their bad attitudes and the clipper cut. The “great” haircut the shift manager promised to “fix” the clipper cut with is uneven and choppy. Instead of owning up to their part in the breakdown of communication, the manager refused to apologize even though he agreed the stylist did a bad consultation.

Pablo is amazing. Gave me exactly what I asked for!!! When I come back to Florida, I will be back to see him!!!

I would recommend Renee to anyone!! She is the best and really works with what you want while really maintaining the integrity of your hair. A true professional! She is everything you would want in a stylist!

Scheduled a regular haircut and received another great service with a smile from Renee. Can always count on her to cut my hair the way I like it. I know what you have to work with so THANK YOU!! Enjoyed the laughs and friendly conversation and Happy with the cut and overall service. THANKS again; see you next time.

It was awful! I scheduled a wash, dry and style the day of my son’s graduation. When I get there they tell me they booked a wash and blow out. I said they had it wrong and explained what I wanted. Curls and half braided hair style. The stylist didn’t know how to braid nor twist! The manager was rude and kept telling me to stop what I had to say and assumed I said something the wrong way! I asked the stylist do you know how to style any hairdo?! If I wasn’t on a time limit I would had spoke my mind and left! The curls she did wasn’t the ones I wanted. I wanted loose curls. I will never go back!! The manager told me that she isn’t fresh off the street and is licensed to be there. I didn’t say anything about that.

I made an appointment today for 7 p.m. I drove from Georgia which is a 40 min drive for me. I arrived at 6:50 and was greeted by a nice gentleman who checked me in. I then was approached by the stylist who was to color my hair. She came to me to let me know that she still had to put a toner on her client and that i was looking at a 45 minute wait. I told her I couldn't stay in which she rudely turned around and walked off saying ok! I told her as she was walking off that she could have at least given me a call to let me know. My problem for not being able to wait was a medical issue I have. It would have also put us at closing time with my color and I didn't want to be getting a rushed job. I say it was her loss because I always OVER TIP whoever works on me. The attitude she had saved not only my money but a bad experience all together. It's sad too because this is the first time I have ever had a problem with River City location. Patrice, Todd, Dee and Renee are all amazing 👏. The lady today needs better customer service training!!!!! Just an apology would have been nice, not the shrug of the shoulder like I got. I was on time and I could have saved gas and rescheduled!!!!!!

Customer Service should be everything no matter what color you are. Very Poor CS

Love my stylist Wendy she makes me feel comfortable since I have mobility issues.She is very nice she cuts my husband s hair also

Great customer service. My stylist, Marenda, is attentive, professional and very accommodating.

Glenda has been my go to for over 15 years! Thank you for taking care of me and my family!

Very clean shop and attentive and friendly stylists

My hair was cut in layers and my hair was all one length and also was cut dry

Aubrey is a horrible hairdresser. She is slow and has cognitive issues. She ruined my hair by leaving the bleach in foils for over 3 hours. When I pointed this out to the manager, I realized they all had cognitive issues as the manager took Aubrey's side. I will not be returning there and I dont recommend this location to my worst enemy.

I used to get my hair cut at the competitor across the parking lot from Hair Cuttery. Hair Cuttery employees are far better than the competition, thus why I will continue to use them as my prefered salon.

Before covid and this new administration in office this place was excellent. Today they are short handed and the customer service needs support. No reception so the technician has to leave you at the station while your beautician takes a phone call or greets a walk-in.

Excellent Service Pablo did an amazing job.

Made an appointment for 5pm arrived at 4:30pm, checked in and at 6pm I asked one of the ladies if my beautician was aware that I was waiting and she said yes, I sat for another 10 minutes. There was no acknowledgement or communications as to why I had not been seen or that she was running behind. Maybe she could have asked if I could come back later. I’m very surprised as to how I was treated. I felt like this was personal, even though I don’t know why. Not even the supervisor acknowledge why I was waiting so long.
Disappointed

It has taken me a week to do this. I went to the Hair Cuttery at 13249 City Sq. Dr. on 4/21/21. I took 5 pictures of haircuts. I talked at length with the girl before she started. I have bad eyesight and of course didn't have my glasses on. She insisted to start with shears in the back and she said to "fade" the back. She cut, and cut, and cut, and cut. I finally reached up and felt that ALL of my hair was gone. I began to argue with the girl that I looked like a man. She defended herself, but did admit it was SHORT and didn't charge me. BUT, the front bangs were to be below the eyes, the sides over the ears and the crown no shorter that 3", reaching the ocipital bone on my skull. This was conveyed to her clearly. When I got home I measured my hair. The longest hair is directly on top and is 1 1/4" long, the crown is 1" and the bangs are half way between my eyebrows and hair line. The back and sides are shaved so short I can't even comb them. I have had bad haircuts in my life of 70 years, but I have never been totally disregarded and destroyed by a stylist. I went home and cried for so long my eyes swelled shut. If I had the money, I would sue this salon.