It took me few weeks to write a review because I felt ashamed for actively watching someone doing a very unprofessional job on my head. Kristen was supposed to make my hair blonde and I specifically asked for my roots to not be touched. She told me that was totally doable, even though I had an old hair dye on my hair. I was surprised when she did not section my hair at all and started just putting bleach everywhere with no gloves. She left me twice with bleach on my head to run personal errands, not knowing how my hair would react to the product. Each time was 20 30 minutes long. When I asked her why she bleached my roots she said it was necessary to get that look and that I should have gotten a balayage if I didn't want my roots touched which she did not tell me when I showed her my idea. When she tried to use toner on my roots to give that darker roots effect I wanted, she started panicking and saying my head was turning purple and she looked like she did not know what she was doing. Long story short, the result is not only not what I wanted but also spotty (neck areas where not even bleached), lighter on top and yellow half way. Paid way too much for having this disaster on my head. Please try to be more communicative with customers about their hair and less centered on your personal issues! No one wants to hear about your marital issues at the salon.