If I could give zero stars best believe I would . I am posting this because my hair wasn’t even cut with scissors . I suffer from high functioning depression and anxiety , and this traumatized me . I couldn’t even tell them to stop doing my hair , I froze because she didn’t even use scissors. I love hair cuttery I have been to hair cuttery since I was 13 years old , and never have I seen someone cut my hair the tool she used and it left me with bald spots and very thin hair . I am sorry but this was the worst experience, and I called to complain and she told me “what do you want me to do now?” I didn’t even have to tell her my name . She knew who I was on the phone , she knew what she did to my hair .. SHE HAD THE SAME HAIR CUT AS THE ONE SHE GAVE ME . I am so upset . Her name is YANES. Email me as soon as possible. I tried to speak to a manager and the manager wasn’t there which is fine but I need to speak to someone as soon as possible. This is embrassing and very upsetting . I have to cut my hair below my ears because of what she did to my hair . I know it’s just hair and what not but I did not except them to do this to my hair … I am literally bald.