Hair Cuttery Publix At Steeplechase

My stylist transferred to another store out of state, so I had to try a new stylist. My stylist today was Olivia. She gave me the best haircut ever! I will definitely book her again.

Had an appointment made on the website, showed up 10 minutes early, sat for 15 minutes and then someone came up and said that they were "running behind." And... that was it. I asked how long and they said I could get my hair cut an hour and 15 minutes later. Only one other person in the waiting area that had an appointment at the same time, and came in after I do. What could I do? I left, checked the website, and of course there were appointment openings at that time. Basically they just didn't want to cut my hair. What's the point of an appointment if they can just decide not to provide the service? I guess she didn't want to cut my hair at a hair cuttery.

Olivia is the best
Love having her as my stylist

Shay is the best!! She is very knowledgeable and current with the trends of today and also experienced enough to know how to slay any classic style you may want. Cut color or style, women or men! Shay is your girl!

I have been going in all summer to get my hair washed and blown out following surgery on my finger, and every time I’ve gone in I’ve been charged $25-28 depending on the stylist. Today, the stylist charged me $38! She said that’s the charge when it takes longer and your hair is long - it’s the same length as it has been all summer. It also took less than 40 minutes, and the deluxe blowout she charged me for says 60 minutes on the website when scheduling! So why now is it different? I paid it, even though I know it was wrong. I wish I had specifically requested Marianne! I hope someone teaches Sharon about customer service. On a good note, my hair does look good, just not worth $38 +tip, as yes, I still tipped her.

I called a week in advance and clearly stated I wanted two simple Dutch braids in my hair. This we the day of my 21st birthday party, and I didn’t think this hairstyle would be too difficult to do. I called and told them the exact style I want and they say no problem. Come time for my appointment I get there and the woman working with me says ‘Alright sounds good.’ Two minutes later: ‘Wait what are Dutch braids? I can’t do Dutch braids. Do you want French braids?’ And I went absolutely not. I’m not paying $26 for the hairstyle I don’t want. She looked around the room asking what Dutch braids were and I could see everyone just shrug their shoulders not even trying to help. Clearly no one cared enough to help out. Save your money y’all, go to Haile Village Spa and Salon. They went above and beyond by fitting me in on such short notice after Hair Cuttery fell so short. They got me two Dutch braids in 20 minutes, and they were so sweet and actually sounded like they enjoyed their jobs, unlike some people(Hair Cuttery). Hair Cuttery, do better, or find better stylists.

Made appt over week before and get there after driving 30 min and they tell me they tried to call and cannot get me in. This was may first visit. So disappointed and horrible service

Haircut good. Unfortunately the stylist seemed like she didn't want to be there. Although she was friendly with the customer in the next chair, I got nothing.

Great customer service! Robin listened to how I wanted to have my hair cut and she absolutely nailed it! She is personable and friendly. I hope she stays at this location forever as it’s very convenient for me.

Thank you, Monika, for doing a great job!!! I felt so much better after you cut my hair.

I agree with CM. Downhill real fast! When this place opened up a couple of years back it was full of great stylists. Now it's a total gamble unless you got lucky enough to find one that does it right and stuck with them....until they leave, which happens with alarming frequency now. I also pay for shampoo and cut but never get the shampoo. Nowadays one is lucky if they go in the middle of the day and there isn't a makeshift "closed" sign on the door. It used to be $18 for a shampoo and cut. Now it is $22 so it's worse AND more expensive.

Just paid a 15 % tip on my products along with my service. Not to happy giving $15 tip on a $22 cut. Had to ask for a shampoo. No blow dry.

Had another Cheryl when I was there before. I made an appointment with “Cheryl” and was a different person. No mask. Not pleasant or cordial. Acted like the last thing she wanted was to cut my hair. No shampoo although what I signed up for was shampoo and cut. When I got home my hair looked like a tulip bulb. Shaved up over my ears and all one length on the sides. I said I wanted to leave some length, but not that kind of length. Had Meldy before and she is great, but she didn’t appear to have any appointments available for a while. This place has gone downhill fast! Horrible!

I got a perm so I was there for a long time. The people were so nice and fun and my hair turned out fantastic.. I had a great experience there!

Barber was unpleasant. Can’t remember her name but she had colorful hair. $22 for a simple men’s hair cut is also OOF

Great haircut and customer service. Thanks Meldy for the best haircut I’ve had in years.

Shameful customer service skill! they claim to close by 8pm but when i got in at 6:30pm the lady tried to push me away saying i need to wait for an hour till they finish their ONLY customer they are working on, i told her i’m willing to wait but again told me they cannot guarantee i could have my haircut so i left.. i swear i will not going back EVER again with such unreasonable customer service and to think i had service at this branch countless times.. there are a lot of other salons if they continue this kind of attitude i won’t be surprised they’ll lost every one of them! Sayonara Hair Cutlery, RIP!

My husband and I both got haircuts by Tomeka. We are just really pleased. Our cuts are great.

I just wanted to make sure everyone knows how great Michael is - he was friendly and listened patiently to what I needed done. I was growing out an unfortunate pixie cut and he was able to get my hair looking great again, and did it all with a smile. I will always ask for him from now on!

Awful doesn't begin to describe it,I had Terrible and traumatizing experience. Went in with long straight hair, after 4 hours wound up with my hair multiple lengths which was extremely noticeable and looking like a fluff ball. I actually have to go again to try to get it fixed somehow. I left in tears! Unfortunately I can't rate it 0 stars