UPDATE : After leaving my original review, the manager contacted me stating that she personally would fix the cut to the best of her ability, the color(the highlights look as though I haven't had my hair done in two months. She didnt do anything to cover my roots), and that my next visit following would be free. I explained that I do not live in the area and asked if instead of getting my next service free, if I could just get a refund. She said absolutely! So she had me go in that day to have my hair fixed. The manager had her assistant manager, Alexa, fix the cut. She was really nice and did what she could to blend in some of the choppiness without cutting my hair super short. Mind you, when I originally came it,, my hair was at least 5 inches past my shoulders and all I asked for was a trim! I did not ask for layers! She stated how sorry she was and how she couldn't believe how bad the previous stylist messed up my hair. She was in shock!
I was surprised she'd say that but it made me feel better about making a big deal of it. When I asked about the color, she stated I'd need to come in on a different day. That's when the manager walked up and stated that she also wouldn't be issuing a refund. Instead of making a scene, I contacted corporate to fix the problem.
Shortly after I was contacted by the district manager and was told that since they are issuing me a refund, they will not be fixing the color because it is not fair to the stylist to fix a mistake she didn't make. I explained that the manager said she personally was going to fix my cut and color, and issue me a refund. Why did she stick it on someone else? The district manager responded that it's just the way things work and that my experience will be a great learning opportunity. She then proceeded to say that my check will be sent in 4 weeks, but could take longer, as it has to go through corporate. We will see if I even get that. Do not promise a customer that you will fix her hair personally and then issue them a refund, but then not. And argue with her when she comes to the salon to have it fixed!! I work in customer service, I know, especially as a Manger, you do not make a promise you can't keep!! I now have to pay an additional 200 to have my color fixed and still have to walk around with a botched hair cut. I am so embarrassed of my hair and I have never had an experience like this!
ORIGINAL: My hair looks absolutely terrible! She curled it so I didn't see the cut until the next day... It's choppy and uneven. I have random short pieces all over the place. The sides don't match in length and the layers do not blend at all! The highlights weren't done well either. I still have at least an inch of growth showing. It looks as if I haven't had my hair colored months. I'm so embarrassed of my hair right now. She was nice but I will not be back.