Most horrific customer service experience you will never want to encounter!!! I called to schedule an appointment on a Friday evening at 8pm that the stylist said he had available, but never asked what type of haircut we were even wanting he just told us to come at that time. So we arrived with no greeting as he was busy dying a young ladies hair while the other stylist-Jody was blow drying another clients hair Straight. Mind you There is another customer in the store waiting as well who said his appt was at 8:15pm. I looked at the clock and it was already 8:20 and the two stylists didn’t even seem like they wanted to service us, so I asked the male stylist if he knew how long he was going to be since he had two clients waiting past their appointment time and all he said was, “I’m coming now” (dropping the hair dye brush) “what type of haircut was daughter wanting”, I told him long layers and he asked how long was her hair? I told him mid back and he said “yeah no doesn’t look like I’m going to have time” I asked why if he told us to come at 8pm, he said “well I didn’t think that my client was going to have hair LIKE YOU GUYS”…I then asked him “What do you mean like you guys” and he said I don’t know like extremely curly?? I then told him that he didn’t know what type of hair we have and how that comment was very racist, discriminating and very much uncalled for… the OTHER CUSTOMER refused his service and walked out even stating to us “sorry yes that wasn’t called for. I then returned asking for the managers contact info and him and the other stylist didn’t want to give it to me telling me that Kate (store Lead) was the manager. He then said well I apologize and handed me Kate’s business card instead he didn’t even give me his name or card until after I stated I was going to call corporate and inform them about his services.
This was definitely an event that I don’t wish upon anyone coming from a “REGIONAL TRAINING ARTIST” he doesn’t deserve our business nor this company for hiring him. Please stay away from this racist salon of employees.