Hair Cuttery
Market Plaza

Ellen did a great job

Been going to Gwen for a couple years now. She does a great job!

This is the 2nd time I have had Sam cut my hair, I specifically requested her this time. She is great. My hair is hard to cut and make it look nice, she did an amazing job. I will schedule all my future appointments with her

My stylist Ibet was very helpful. We discussed hair dyes and which would suit me best. Ibet is always friendly and professional.

Tristen was my stylist. Did a wonderful job. Love my haircut. Will ask for her on my next visit.

I have been going to Tristen for a while now and I am completely satisfied with the service she provides, which is why I continue to travel the extra distance to visit.

Tristen is great

Tristin is the very best stylist you have. She is amazing!

Ibet is the best! She spent a LOT of time with me and took her time in giving me what I wanted. I will continue to see her!

Ellen was professional, detailed, and thorough. She also took me with only a few minutes left until closing. So, why was I not Completely Satisfied with my visit? I had made an appt for my mother with Ellen, but not for myself because my normal cut is simple and it doesn't matter to me who does it. While I waited for Ellen to do my mother, I waited for the other stylist to finish her client so she could take me before closing. She finished with 20 minutes until closing, but did not ask if I needed help. She immediately began cleaning up the salon as if to get ready to go home. So, when Ellen was done, I asked if she was ready for me. Both stylists expressed surprise. The other stylist even commented that since I had not made an appt, I should have said something. My understanding is that walk-ins are fine, and as a potential customer, I expected to be asked if I needed help. It should not have been on me to demand that someone pay attention to me. She should have seem me sitting five feet in front of her while she tended the register, and asked if I needed help. But she didn't even look at me, and just went about cleaning the salon. Fortunately, Ellen was very kind and took me with only five minutes until closing. I will ask for Ellen in the future. But I will have a hard time suggesting this shop in general, if the rest of the stylists do not consider someone just sitting there as a potential walk-in client and at least ask if I need help, and even blame me for not putting myself forward. Kudos to Ellen, but not kudos to the experience as a whole. HC should follow the customer service example of Nothing Bundt Cakes, who ask every person that walks in if they need help, and with an attitude of pleasing that potential customer, rather than the other way around...