I am not happy. Not happy at all. I went as a walk-in on Wednesday 08/25 at approximately 10:30am. I was greeted by a stylist who initially told me that it's appointment only. In just a second notice, she flipped and said that she could take me, that the next appointment wasn't until 12pm. Wow! I walked in with short hair and asked for a cut - how long could she possibly expect it to take?
Well, my stylist, and I wish I could remember her darn name, she didn't do quite as good a job as I would have anticipated. I asked for a pixie cut, a little shave down in the back, and a little spikey on the top. It is wayyy too short. She used a 4 clippers on the back of my head, but she went too far up. I couldn't believe when I looked at the back of my head. I said I didn't realize how flat my head is. Her response was, "You must have spent a lot of time on your back." Wow! Just wow! I think her co-worker heard that one.
At any rate, after all of the product she put in my hair and the little bit of a blow dry she gave me, I was somewhat satisfied with the result. Not so much when I washed and tried to style my own hair. It just looks ridiculous. Thank God it will grow out, and thank God I did not have to get a cut for a special occasion or anything like that.
Anyway, to continue, I went to pay using a credit card. The overall bill was $22.00 for a wash and cut. I don't tip poorly no matter what, so clicked other amount and was going to add a $10.00. Much more than it was worth, but I know that people depend on their tips. I don't know how I did it, perhaps the fact that my stylist would not be quiet and was a huge distraction and I did not have my glasses with me, but I thought that I ended up tipping her $20.00. Some man had come in and I believe he was her customer. When I said, "Well, it looks as though I have just tipped you $20.00!" and the man says, "What's wrong with a $20.00 tip?" Well, nothing if you're absolutely loving the service and cut that you received, and depending on the total bill, but okay, whatever. So, the stylist told me to click cancel where you sign for your credit card transaction. It still went through! I just told her to leave it, and she said something about "next time". Lady, there won't be a next time! But get this, to my surprise, when I saw my emailed receipt later in the evening, it showed I tipped $32.00! Are you kidding me??? A $32.00 tip for a $22.00 haircut? I was livid and it was, of course, after hours. I decided to email Hair Cuttery because I really didn't want to chance getting that stylist on the phone. She said they lost a lot of people and she was working a lot of hours, so the chances of me getting her, well...yeah. I emailed and have not heard anything back. Not one word. I want at least my $22.00 over-tip that was done in error. I should ask for the whole $32.00 because it was very dishonest of the stylist because I know darn well she had to have seen the amount on her screen and she said absolutely nothing to me. Nothing!
I understand that covid, mask and vaccine mandates are making it very difficult to get quality employees in there, but you know what, I'm just done. That's the last time I ever visit a Hair Cuttery. Me and my business are going elsewhere.