Hair Cuttery
Naperville Plaza

Shanna at the Ogden location in Naperville is the best. She takes time to listen and I wouldn't go anywhere else or trust anyone else with the bold colors she has done for my kids.

Marcella knows exactly how to style my hair.

Excellent customer service. Everyone I've worked with is professional and friendly.

I am very disappointed with the staff, very rude. Did an appointment for two, me and my sister. We came in a little sooner, after a long wait, my sister was taken. Then a man walks in to get a shortcut, he is taken before me, I had to wait over an hour to go next, when he clearly should have waited, I was there for a long time, but he gets ahead of me. Shana, the stylist was rude, didn’t care to notice it, she just skipped me, never in my life I had to wait one hour in line, with appointment and be treated like I’m not even there, no apology, nothing. Felt like forever the wait, the problem is there was only 2 hairstylists and they don’t respect order. Won’t be stepping foot at this location again, no sense of respecting my time, preferring another customer before me. I was tired after work, and traffic, this is the last thing I needed. If I’m there first and been waiting over an hour, why do you take someone else that came after me? There’s no: first come, first served? Especially having appointments. For a quick trim, I had to wait an extra half an hour for the gentleman to be pampered ahead of a lady. When I did my appointment in advance for a specific time, not one hour later, and with walk in getting ahead of me, I felt disrespected and treated rude.

Bait and switch. Went in for simple partial highlights. Supposed to be $56 according to website. After they added various vague charges, including having to pay for the toner, they said it would be $92. I'm in my 50's. Had many highlights at many places. Never had a charge for the toner!

We made two appointment earlier in the day over phone at 5:15 pm. We arrived 5pm and the lights were off and the door was locked. We waited until 5:15pm to see if anyone would come or open the door and no one showed. Then we called and there was no answer. We waited until 5:30 pm and still no one was there so we left. Their hours posted on the door said they were open until 8pm on Tuesdays.

My stylist is Lana and she does a great job. I get compliments all the time !
I refer people all the time!
Lana is professional , happy and gives great service!
So happy I found her!!!

First visit. Crystal was great. Please add a buzzcut-only option (no shampoo), and I will be back!

Lady working was very rude. We waited for a long time before we left without getting a cut. While we were there another lady entered and was not greeted and stood there for a while without even being spoken to or asked what she needed. All and all a very rude and unfriendly staff and place.

Had my hair done by sam she is awesome did my cut&color and blow dry. Best stylist i had in a long time

Kimberly did an awesome job on my Double Dimension W/Partial Highlights and cut. I love it and will definitely go back!

Sam listened to my "wants" and did an amazing job!! Hubby and friends love my new look!