I am very disappointed with the staff, very rude. Did an appointment for two, me and my sister. We came in a little sooner, after a long wait, my sister was taken. Then a man walks in to get a shortcut, he is taken before me, I had to wait over an hour to go next, when he clearly should have waited, I was there for a long time, but he gets ahead of me. Shana, the stylist was rude, didn’t care to notice it, she just skipped me, never in my life I had to wait one hour in line, with appointment and be treated like I’m not even there, no apology, nothing. Felt like forever the wait, the problem is there was only 2 hairstylists and they don’t respect order. Won’t be stepping foot at this location again, no sense of respecting my time, preferring another customer before me. I was tired after work, and traffic, this is the last thing I needed. If I’m there first and been waiting over an hour, why do you take someone else that came after me? There’s no: first come, first served? Especially having appointments. For a quick trim, I had to wait an extra half an hour for the gentleman to be pampered ahead of a lady. When I did my appointment in advance for a specific time, not one hour later, and with walk in getting ahead of me, I felt disrespected and treated rude.