Terrible. I booked an appointment with Deanne and she totally ruined my hair. First of all, she insulted it by saying my hair had no shape, and when I told her my concerns about my last haircut being super choppy by giving me intense layers, she gave me exactly that. There was a whole chunk of hair that was so awkwardy long and looked so bad that I had to fix it with regular scissors at home, which obviously didn't turn out that well (but was still an improvment). The hair also turned out extremely short, even though I had said I wanted just a trim and wanted to keep the hair long. I also had asked for face framing, but to her that was just cutting a too-big chunk of hair at the front at such an awkward length which made my hair look completely uneven. My hair after the haircut looked so weird, and was basically unfixable because she had cut it so short even though I told her not to do that! I had also asked her to make all layering/face framing subtle, which did not happen! Basically, she she listened to about half of my requests, and did not make anything look good. On top of that, my hair is curly, I do not think she knows how to work with curly hair. This is why I don't trust anyone to cut my hair.