Hair Cuttery
Aspen Pointe

I scheduled an appointment for a cut at 5:30 and arrived at the scheduled time. Unfortunately, there was a Karen who had only scheduled a cut and was demanding a color as well. She started yelling at the stylist about how she couldn’t take another appointment and how she better not rush her color. The women was obviously awful and entitled. However, the stylist allowed it and the other stylist also told me they couldn’t refuse her the additional service. I left after waiting 30 minutes but made sure to tell them within earshot of “Karen” that they shouldn’t allow it. What is the point of making an appointment if someone is allowed to just bump you like that. I’ve been at plenty of service places for hair, nails or spa treatments that have enforced the rule of not allowing people to tack on services that they don’t have time to provide without interfering with other appointments. Clearly, this policy needs to change and I won’t be back until it does. By the way, the haughty women had at least 3 inches of grey and could have waited another day to fix it since she clearly had already waited months.

Terrible. I booked an appointment with Deanne and she totally ruined my hair. First of all, she insulted it by saying my hair had no shape, and when I told her my concerns about my last haircut being super choppy by giving me intense layers, she gave me exactly that. There was a whole chunk of hair that was so awkwardy long and looked so bad that I had to fix it with regular scissors at home, which obviously didn't turn out that well (but was still an improvment). The hair also turned out extremely short, even though I had said I wanted just a trim and wanted to keep the hair long. I also had asked for face framing, but to her that was just cutting a too-big chunk of hair at the front at such an awkward length which made my hair look completely uneven. My hair after the haircut looked so weird, and was basically unfixable because she had cut it so short even though I told her not to do that! I had also asked her to make all layering/face framing subtle, which did not happen! Basically, she she listened to about half of my requests, and did not make anything look good. On top of that, my hair is curly, I do not think she knows how to work with curly hair. This is why I don't trust anyone to cut my hair.

Shop is always clean and my stylist is the best!

great

Awful customer service. Scheduled an appointment and made it very clear that it would be time sensitive. Got a call the day of my appointment asking me to push back my appointment 30 minutes. I moved some things around to make it work. Again stressing the time I would need to be done by. Showed up to my appointment to a packed store and was ultimately told I would be seen as soon as someone was next available because they had double booked the stylist. Very annoying experience as I was hoping to have gotten a haircut for an event later that day and wasn’t able to.

Went in asking for a balayage and the stylist Ann started to fully highlight my hair instead starting about an inch down so it looked like they grew out. When I tried correcting her she just continued. Luckily the next day I went in and the manager fixed it up a bit (the highlights weren't even done well, needed toned down) and gave me the haircut that Ann charged me for and did not do. Will not go back here

I had not been to get my hair cut since the pandemic and that was 14 months ago! A friend recommended this salon and I easily made my appt online and chose ANN - a senior stylist. Ann did such an amazing job cutting and styling my hair and waxing my eyebrows. Her cutting skills were as good as what I have experienced at Aveda and she almost put me to sleep while blowing out my hair. ANN is a keeper and I will be going back as often as I can.

Very bad, hair stylist didn't have any what she was doing . Completely ruined my hair.

They don’t accept walk ins.

After reading the reviews I was a little worried, but you can't go with everything people say. I will say this much, Ann does listen, she did a great job fixing my home box screw up, and she's a perfectionist like me! She wanted to do the very best job on my hair, I could tell, and she did!! I did have to make myself very clear on what I did and didn't want, but she totally got it and my color was great and my cut was perfect!!! I will be going back to Ann again and again. It's so hard to find someone who will really listen to you when you know exactly what you want. Ann did JUST THAT! THANK YOU ANN!!

I would honestly rather be bald then have this hair cut. I went in to get a small trim and layers. The 1 inch trim magically turned into a 5 inch trim according to the hair dresser and the layer made it look like a 2 year old had tried to cut my hair. It was so choppy and patchy that I was considering cutting it all off at a different cutters. Absolutely horrible place, don’t get your hair cut here if you enjoy what you have in your head.

Worst hair cut I have ever gotten In my life. I came in the cutters asking for a 1 inch trim with layers and face framing and I came out with 5 inches gone and patchy work. I had to get my hair cut even shorter at a different cutters to fix the patchy work considering I straighten my hair most days, you can tell that a 3 year old had cut my hair. I now have to grow my hair out 6+ inches just to have it the way it was before they ruined it. I am absolutely furious and frustrated, never get you hair cut here if you are happy with the head of hair you have. It’s not work the price deal, go to a real place.

Omg Kirstin did an amazing job with my hair! My haircut looks super cute and I’m extremely happy! Thank you so much Kristin I love it will 100% be back!

Terrible haircut. I asked for a very basic trim. My hair was cut an inch shorter than what I asked for. I didn’t blow dry my hair in the salon because I don’t like using heat on my hair. When my hair dried at home, I realized the right side was shorter than the left and my hair was noticeably uneven...

Dee is a seasoned hairlist. She did excellent cut for my thin hair, and hubby’s tapered style. we both look 10 years younger

Great customer service and helped me with my hair, its thick and wavy but now it feels alot lighter. It makes me happy!

Our whole family is regularly goes with Jessica or Mary. This time I picked $25 cut shampoo, blow dry with someone and they charged extra $10 for which they didn’t mention to me before and not mentioned on the board or ur website too! My hair is normal length up to shoulders. I wish they should’ve mentioned to me, otherwise I would’ve picked either style express for $32 or regular haircut, shampoo for $18. I had this problem for the first time.

Hair Cuttery is not afraid to waste your time. Don’t bother using this location’s “check-in” service because it won’t make any difference. I waited thirty minutes past my supposed check-in time before I was told by staff that I should just leave because they were too busy. Another staff member rudely told me that I should call the location instead of using the app if I want to get an accurate wait time. If this is true Hair Cuttery, then what is the point of having an app or online check-in service.

I will never visit this hair cuttery again. I went here on a friend's recommendation on the promise of great service. After speaking with Tawny on the phone, I did as she suggested and downloaded the app. I made an appointment with Deanne for this last Saturday. I showed up for my 1030AM appointment, checked in and waited 20minutes only to be told by Deanne (a manager) that she could not do what I wanted and to got to the Libertyville store instead. No sorry for the wait, no effort to call the other store to see if they could help me, and I got no explanation as to why. If Deanne had simple said that my request was too big for her to do that day or she didn't have the funky colors I wanted. I would have completely understood or tried to make some arrangements to make my idea possible. Instead I felt like I got rushed out just because Deanne was too lazy and has no customer service skills. I would going No stars if possible.

Very bad service from “Salon Leader, Deanne”. She sits my daughter for her hair cut and asks if shampoo and cut or shampoo, cut l, blow dry . I respond shampoo and cut. She says ok that is going to be 12$( yes I know when having a service done I will pay)She takes my daughter back and she didn’t even shampoo her hair she just “wet “it.(Once we left I asked my daughter if she added shampoo she said no because she asked me if I showered before going in and my daughter said yes). For half of her haircut apt. She had her stand (while cutting her hair standing) I have never gone anywhere and seen such a thing! Personally I don’t recommend , or at least not with her.