Hair Cuttery Highland Grove Shopping Center

My daughters and I recently visited the Hair Cuttery in Highland for back-to-school haircuts (and a trim for myself). Upon our arrival, we were greeted with an empty waiting area and only two occupied hair stations. The woman at the counter (who was also a stylist) was finishing up a call when we entered so we waited a few moments until she was unoccupied. When I told her that my daughters and I would like haircuts, she asked us if we had appointments. We did not and she immediately told us that they did not have any openings and we should come back on a later date having scheduled appointments. She then proceeded to tell us that all the other Hair Cutteries in the area—Munster and Schererville—were booked up and that we were likely not going to be able to get in anywhere else (how she knew this I could not say). Mind you, nowhere was it posted inside or outside the building that this Hair Cuttery was taking appointments only and no one with a presumed appointment was occupying the waiting area. Needless to say, my daughters and I left in both shock and frustration. My family and I have frequented this Hair Cuttery for nearly four years and we have always done walk-ins and have never been turned away. Of course during those visits, we were maskless. This last visit however, masks adjourned our faces. In other words, I believe we were purposely denied service because of our face coverings (the three stylists were all maskless) and it is for this reason that my family and I will never be going back to a place where we are discriminated against because we value our health and safety.

I had a scheduled appointment with Suzana and she was 1/2 hour late. Didn’t apologize. Said she didn’t have a product I asked for in stock. Had a bad attitude and the other employees did too. Have been coming to this location for 20 years,,but never again. I’m 70 years old and it’s just really sad!

First time at Hair Cuttery in Highland. I had a great experience with a very friendly and professional hairstylist, Dee. She included me in decision making, checking in numeruous times. I felt empowered to make these simple decisions and trusted her to carry them out. Got a great haircut.

I had an excellent experience at this location for which, I submitted a detailed review immediately after having been there. Oddly, the review seems to have disappeared.

The lady who cut my hair gave the best scalp
Massage I've ever had! :) I think her name was Maria

My appointments are always on time, with great customer service.
My stylist Tatiana always makes my hair look good. Thank You!
Bill G.

Russell is an amazing stylist. Almost as if he was born for this. A few years ago, I resorted to cutting mine and my children’s hair at home because I couldn’t find the right stylist. But my daughter wanted curtain bangs and I knew it would require more than I was comfortable doing on my own. We chanced it, and no more messy home haircuts for this family!! Russell listens to what you want and the end result exceeded expectations. Couldn’t be more pleased. Thank you again, Russell!

If I could give this place zero stars I would... I simply went in to get my eyebrows waxed like I do every other month or so. Dee did my eyebrows so beautifully however they burned and stung so badly... I looked closer into my eyebrows and noticed three chunks of skin were missing. My skin was either pulled off while waxing or burnt off with hot wax that wasn’t for my skin type. Now above both of my eyebrows I have strips of skin missing and this could lead to scaring or a skin infection. I highly do not recommend. I wouldn’t want anybody else’s face to look like this. I have plenty of pictures for proof so if you would like to see them coming back on this and I will send them to you directly!

Just leaving after another beautiful hair experience! Jae is a great stylist!

Jae is my stylist. She is a shining star! Great stylist! I have complicated hair design and she is able to see my vision. I also like that she tells me price after our consultation. I love the whole experience.

Great staff

Horrible people. Very rude and unhappy with service.

Jeannie is a talented and professional stylist I would recommend her

I went in Thursday evening after work to get a cut this is the worse haircut I have ever gotten in my life. The layers are all uneven my bangs are totally uneven and I cannot do anything with this hair cut except pray for it to grow out

I go into this location to get my hair cut all the time. This is the only place I go to do so. They are very friendly. Except today when I went in to get information about coloring my hair. The lady who came up to help me was extremely rude, almost like she didn't wanted me to not get my hair dyed. Not informative at all.