Hair Cuttery Portage Crossings

This is for Jessica. She has been cutting my hair for over a year. I love my hair. I don't know what is different this time but I'm beyond happy. I feel confident and sassy. The length is perfect. It looks great! Thank you so much!
FYI in 18 mos. Went shoulder length to pixie. Jessica is great!

I wish that I could get an online gift card.

Booked an appointment on line for 1pm and got to the salon at 12:30 and the doors were locked. Waited til 1, went to door again, still locked. Sign said hours are 9am til 6pm. Very disappointed and frustrated I wasted my time. A phone call for cancellation would have been nice.

booked appointment on line .whenin salonwas told my appolntment didnt go through;nent appointment with andi would be at1145,half hour after one i supposely booked. sat until 1200 had to ask what was going on .said they forget to tell. andi came out showed her picture of hair cut i wanted.she said i wanted aclean up .first haircut was cut with my hairdry because andi said short hair shoujd be cut dry, andi washed hair and cut wet. first cut was great!secon banks are not strait like picture orlong like picture .banks are higer than middle of forehead. when in for 2400dollar hair cut came out spending41 and got bad cut.

Never going back Get rid of Elliott and your assistant manager no good people horrible haircuts

No walk-ins available yet the stylist are just sitting around. Ever since Covid happened this place sucks.

Never going back

I have had many great experiences with Lisa and Katelyn. Both are very knowledgeable about color and can mimic the hair style cut and color I want from viewing a couple pictures and discussing briefly. Great service all around.

I love Hair Cuttery! I’ve always been treated well by friendly stylists. I always love my hair when I leave, too. Hair Cuttery has such a relaxed atmosphere that I wish I could visit more often than every 6-8 weeks! Lauren is amazing! She knows exactly how to cut and color my hair! A++

Katelyn is awesome very professional friendly prompt and courteous

Great customer service and listens to what you want

I have not been to your business in portage Indiana for 2 months? Why did I got this survey today?

Lisa Adams is the bees knees

Lisa is fabulous. It was her 1st time cutting my hair, so she took her time, asked questions, and made sure she gave me exactly what I wanted. Best haircut ever, and I am very picky.

If I could give negative stars I would. I had the absolute worst hair cut of my life. The “stylist” completely butchered my hair. And that’s not even exaggerating it. I would never recommend this place to anyone that I care about.

Made an appt. as required. I was very specific in what I needed & asked if they were doing eyebrows. I wait outside; they come to the door & say not only do they not have me down for appt., none of the girls from yesterday remember me speaking to them. How do you tell me a time, a stylist, & answer my questions, yet don't remember it??? Although they do a great job on cuts, I guess I need to find a new place to go.

Heather was my stylist and she was so nice and friendly.
I had my hair done yesterday and I have already gotten so many compliments on it!! I LOVE IT!!! Thank you so much!!! I will definitely be back to see her!!

Hair Cuttery in Portage, IN. The worst experience I’ve had in hair salons. I took my mother & my mentally handicap sister their on Friday June 19th, 2020. I scheduled 2 appointments online, one at 4 PM and one at 4:45pm, I received confirmation that the appointment were made by two different ladies Paige & Lisa. The confirmation read Hi ANA, “Hair Cuttery - Portage Crossings is confirming your 4:00 PM appointment for Jun 19. See you then” & “Hi BLANCA, Hair Cuttery - Portage Crossings is confirming your 4:45 PM appointment for Jun 19. See you then”

I then received the notice to confirm the appointments the day before the appointments and I confirmed both.


I arrived at Hair Cuttery at 3:45pm and we were ask to wait outside in 90° + weather, ok I understand I am a nurse but it was very hot. Paige took my mother checked her in and it took over an hour to give my mother a haircut and my mother’s hair is short. OK I get it Paige is fairly new.

At 5:15 Paige told me I can bring in my sister in so she can check her in, when Paige told me that the person scheduled (Lisa) to cut my sister’s hair was not scheduled to work that day. I became furious and lashed out. Paige called over a female whom I assume was the manager and if she wasn’t the manager Thank God! because she handled this situation poorly, after I explained to the person that I scheduled the appointment, confirm that we were coming, received a conformation, waited outside in the heat for an hour with a mentally disable sister whose appointment was for 4:45pm and it’s now almost 5:30 pm. This person showed no remorse that an obvious mistake happen and it was the Hairy Cuttery’s fault. But instead of handling the situation like a professional she appeared not to care, because she kept repeating herself as if she was a robot, “stating that every staff member that was in the back of the salon are waiting for appointments to arrive”, and cannot cut my sister’s hair. I stated “my sister had an appointment what about her”, she said oh, well we can schedule her for another day and when I became more irate she left the front desk and left Paige to fend for herself with me “the irate customer”. Paige apologize continuously, I was truly shock & disgusted that the females in your organization who I know were aware of what was happening in the front of the salon did not have any compassion. I could not believe after all that we went through as a society that not one of your employees congregating in the back of the salon stepped up to say Hey no problem, I’ll will cut your sister’s hair.  I was disgusted and my sister wondering why she can’t get a haircut to make her beautiful. My heart fell to the floor. Needless to say me, my family & friends will not return to this or any establishment that has the name HAIR CUTTERY and I will make sure to post my story everywhere, people need to know how Hair Cuttery treats their mentally handicap clients.   

This was my first visit to this salon. The staff was friendly and greeted me when I walked in the door. Lisa cut my hair. It's adorable!! I'll definitely be back.

I made an appointment after a couple walk in attempts.
Arrived a few minutes before, was told we will be right with you. After sitting there for 30 minutes I walked out when they realized I had been sitting there. Terrible service and time management! I worked in a salon for 10 years, this would have never happened. It’s quite embarrassing for the profession.