I was looking for a quick wash and blow dry, a service Ive received at other locations without issue. I was taken late, which was upsetting. I said nothing fancy, no hot tools, just a simple blow dry, which she did fine. When it came to paying she said my total was $37. Astounded as I expected to pay the usual $17 Ive always been charged. She said since she used a round brush it constituted a deluxe blowout, plus my hair is JUST past my shoulders it was an extra $10 for length. When another stylist came over to further explain this horrible policy to me, I further protested. She agreed the service I received was a classic instead of the deluxe. She stood behind the length policy however, which is truly meant for actual long hair Im assuming. They were using this shoulder rule as a technicality for an extra $10 as my hair is super fine and an inch maybe past the mark. Any decent person would have made the distinction and done the right thing. Itll be hard for me to return to any other location in fear of more hidden fees to catch you as you are paying.