First, I've had several appointments at this location (and many other Hair Cuttery's in different states in the past). I love the convenience of scheduling an appointment on-line. I have a tendency to put off hair cuts. That said, I have been satisfied in the past & had several different stylists. No problem. I assume they are all professionals. Today was truly the worst experience I've ever, ever had in my life! I arrived, had an appointment & was handed over to another stylist because the original stylist was completing his work with another customer. Sure, no problem, I thought. I'm not sure if this is some discontentment as an employee or if this was this gals normal disposition. I sat in the chair & the stylist asked what I was there for, I explained 17 foils is what I scheduled my appointment for, further explaining, I would like highlights & lowlights and a hair trim, if she had the time. She walked away and returned with a bowl mixed up several minutes later. I seen the bowl and was concerned, I asked if we were going to discuss color options. She said yes, but this is a bleach solutions and then walked away again, this time returning with a book. I let her know, I wasn't completely certain of how foils work as I've only had a few experiences with "color"- highlights & lowlights in the past (I have had many perms). So she began to apply the bleach & foils. When she finished, she asked if I had decided on my color, when I said I'd like a dark color & light color if that was possible. She said she couldn't do that. I had to choose one color. I then asked what colors should I be looking at? And asked for her guidance. She showed me the light colors only, I explained, I would like the color to be different than mine to look like highlights at least. I chose a color, she then walked away, went to the backroom & did not say anything...Eventually, she returned to check me then told me to go to the sink, she removed some of the foils, two so roughly that I yelled ouch when she pulled my hair the second time. Then she disappeared to the backroom again...to watch tv on her phone (very loud!) again without giving me any indication of when she would return. She did return and fiddled with the foils on my head, all of a sudden she grabbed my hair & pulled my head down to the rinse bowl and began spraying my head again. No warning. No indication that she would like for me to lean back again..... after several more incidences of what I would qualify as rough handling, I was done with the coloring process. I initially had requested a hair trim too. I almost walked out without it. I did go through with allowing her to trim my hair. Held my breath. She pulled out the blow dryer & I said no. She insisted she must blow dry to see how my color turned out (or maybe to charge me more?).
I was literally very upset and shaking by the time I left.