Hair Cuttery Big Elk Mall Shopping Center

My daughter made an appointment to get her hair cut as well as my 1 yo grandsons first haircut in which they knew when the appointment was booked and the woman cutting their hair made the point to another walk-in that the baby was not getting his haircut when in fact he was. When she did go cut my grandson’s hair she proceeded to try and use a large pair of clippers on his hair then when he freaked out tried to use a small pair which did not go over well being he was already terrified. When suggested to use succors to cut his hair she said no cause if he moves then she could cut herself so my grandsons first haircut did not happen!! My daughters hair is completely uneven and has long strand where they should be. Too much in a rush to get that walk in when my daughter made appt. For that reason. Absolutely horrible service will never go there again!!!

It's ridiculous that I'm asked to provide a password to make an appointment for a haircut. Not a positive step for a struggling business. Answer the phone.

I had a horrible experience involving Jessica, Tiffany and Debbie. This needs to be addressed ASAP or I’m going to your corporate office!

Maria is a fantastic hairdresser and person. We go to her specifically for our hair and to get our eyebrows done. She is a great styler and just an easy person to talk to. We love her and will never go to anyone else!!

Girls are great

2 stylist sitting on their phones in chairs. My husband walks into store in Elkton and asks for a haircut and both of the women said they have appointments . Mind you it is 10:15am and I'm thinking they could cut my husband's hair in 15 minutes (there's not much to cut). Guess they make enough money they don't need the money. Needless to say, we won't be back.

Maria was a mess. First had the water too hot when she shampooed my hair, then made excuses about her hands "being used to hot water", no apology! She then went into a rant about why she won't get a vaccine and then complained about customers who don't talk to her. Mentioned that she hates when people give her one/two answers to questions since she likes to talk. She talked non-stop while cutting my hair and didn't really talk about why I wanted. On top of that, after she finished the cut, she assumed that I didn't want it blow-dried AFTER I paid for a wash/cut/blow-dry. I had to ask her to please blow out my hair. Never going back.

Horrible stylist, Scarlett, did NOT give me what I asked for and charged me TWICE!!

Went in yesterday to get bright color out of my hair + coloring and a haircut. Mandy did a great job and I’m very happy with the outcome. She was very nice and made sure to do her best. My hair took longer than I expected, but I didn’t realize the color would be hard to get out. She stayed a bit past closing to finish up. Would definitely go back to her.

Tiffany is very professional and does a great job every time. I can always depend on her.

My hair was cut way to short had highlights that were dyed over and keep telling me how to have my hair
Very disappointed

Very friendly and accommodating staff! I didn’t have an appointment and it was a Friday evening. Scarlett did a really great job and I love my purple hair! They were very busy and they fit me in late.

Loved the way Megan cut and colored my hair . We also love Gail!!

2 years ago, worst haircut ever. Rook 3 free to look normal. Last month, bad haircut. Went in to have fixed...worse than before. Hard to believe place is in business. Will NEVER go back.

Sam has been cutting my hair the way I like it for many years. She is friendly and professional.

just now

I went in for a cut and was nervous due to deciding to cut my relatively long hair to a much shorter cut. My stylist was Patti. She does the most amazing hair wash ever, she also made sure I was absolutely ready to make such a drastic change. She was very helpful and honest about what would look good and what was easy to maintain (I have a one year old so I needed low maintenance) She made me feel extremely comfortable and did an amazing job on my hair and I have received so many compliments. She took a tired overworked mom and made her feel beautiful again. I will definitely be back!

I love my cut and color!! Highly recommend Sam. Thank you for excellent service.

Went there to get my hair colored and a trim. Natalie was the girl that did my hair and she did a fantastic job the color was perfect and so was the cut. I would definitely recommend them.

Chopped hair cut

Welcome to the Wild West, was told that there was not any stylist there to cut hair extensions or color hair should I say per Manager Sam, I thought all stylist are certified when working with the public. Too me sounded racial then when I walk in to get service staff did not know if I was of different nationality. Will be contacting corporate. Money is money and the last time I noticed all nationalities wear hair extensions. But as I mentioned the stylist there are not certified to cut hair extensions or color hair.