This was the third and last time I had the same stylist cut my hair. She does not listen to what I say I want, even when I supplied photos, but just cut it how she wanted. First time, I asked for a highlight and she instead did a FULL color (which I had never had until that day), which was absolutely the WRONG color! I told her I wanted it to be as close to my natural color as possible but she turned it almost strawberry red/golden. My hair is much more ashy brown. It was pretty dreadful, and I expressed my disappointment. She just tried to tell me how good it looked! When the roots began to grow out it was HORRIBLE. Next time I asked her to cut it super short, and gave her a photo of myself with my hair exactly as I wanted it. She said it was too dramatic and only cut it to a medium length. This time I didn't really want her, but she was available when I went, so I went with her. She did cut it super short, but it looks choppy and not at all blended. Pieces stick out. I'll get it redone elsewhere. Won't be visiting there again. Wish I hadn't given her three chances. But three strikes and you're out.