Hair Cuttery Village At Waugh Chapel

Horrible Customer Service _ Please educate your staff. I had an appointment and I was on time. At the reception, I told someone I had an appointment and she rolled her eyes. Then another person assigned me to herself and took 4 hours to colour my roots, partial highlights and haircut. I booked a blowout and she refused to do it. Complained and whined that I had 'tons of hair' and pulled at my hair the whole time. Soiled my face forehead and neck with hair colour. Did not wash out the colour properly my scalp is still burning. For the haircut, I told her I was growing out my bangs please blend
them into a layered haircut. She sarcastically repeated what I said and said it was not possible. For her, my hair was too much and too long to handle. I asked her to take off two inches from the length, she chopped it quite a bit and since she never styled it I have no idea how it actually looks. And for this really frustrating experience she charged me 220. I gave her a 20% tip to let me walk out alive and leave some of my hair on my head 😄 . Never met anyone anywhere with that kind of temperament and behaviour. She kept saying that I had too much hair. And my head should hurt from having so much hair. Do they have basic training in how to handle customers with healthy hair? Or just basic manners to how to handle customers? Extremely Disappointed.

husband didn't have a good experience. says they were disorganized and computers were down.

I went to Jeff for the first time and he did an amazing job on my hair. He gave me best haircut I have ever received. The cut, the layers, and the curl was all perfect. I would definitely recommend him to anybody and I will be back

.

I had a really great experience with my stylist Joice. She did a great job and gave me exactly what I wanted. When I left, I realized I was missing an earring, so I went back and let Joice know. She then called me directly to let me know she had found it! It was extremely nice of her to search so much for it and follow up with me immediately. I really appreciated it!!

I have gone to Carrie B. several times. I WILL go back. I have very unmanageable, frizzy, curly hair. She has always done a great job!!

I wish I could have given zero stars.
I had a appointment with Anna what a joke cancelled on me once then I had a appointment on June 16. At 2 pm. Called and said I do not I have the email in front of me. Such POOR SERVICE!!

Carrie B did not do the bob hair style I asked and even showed her the pictures of bob hair style. My hair ended up a very short and dutch style. I feel that she did not bother to trim on back for layers and she cut out straight that was good enough. I do not trust her hairstyle skill on bob cut.

My haircut came out a very short and Dutch style. I asked for bob hair cut. Carrie B did not do bob hair style right. I feel she did that quickly and good enough. I do not trust her skill on bob hair style.

Definitely will never return to this location. One member was very rude when I stated that I did not have an appointment. The representative that checked us in was much kinder. The woman that cut my son’s hair literally spent 7 minutes and did a horrible job- so uneven and just the worse haircut ever. Lucky he was going to baseball and could wear a hat. Will need to go to another establishment to get his hair fixed. Also overcharged since she did not wash his hair or anything.

Never been dissatisfied by a hair cut at this location. Everyone was nice and friendly.

Love Joanna. So easy to get an appointment. Great value. Great service.

Excellent haircut and hair color

kisun is the best.

Great service. Great stylist.

Lori is a talented stylist and an excellent manager. Always a pleasant experience.

I am usually in-and-out of the salon very quickly. The stylists always do an excellent job.

Husband went in for a normal trim which he's gone to this location before and has never had an issue. Today he never even got a say in anything the women was doing, she followed none of the directions he gave her with what he wanted. She then proceeded to put gel in his hair without warning(not being asked). Then when he thought she was done and taking his hair cape off she proceeded to slather his neck with shaving cream and straight raiser his neck (not asked to). He was done by this point told her he was finished and left. Very disappointed with how she treated the whole situation just to try and make a few extra bucks off a person.

I live in Bowie but that location is closed so I decided to try Crofton. I called and made an appointment, I told them exactly what services I wanted. I arrived on time and waited 15 minutes before being told that my stylist was double booked and she would not have time to do my hair. She asked the shop who scheduled my appointment but no one spoke up.
When I first walked in, the lady at the desk looked at me strangely and answered the phone before greeting me. I felt unwelcome immediately but still wanted my hair done.
The stylist said she would see if someone else could do my hair but at that point, I decided to leave. It was very awkward and uncomfortable.
I've been to several Hair Cutteries but never experienced anything like this. I wondered if they weren't used to doing Black hair at this location but I don't want to make it about race. Whatever the reason, it was unprofessional and unkind. I will not be visiting Hair Cuttery again.

I have gone to the Hair Cuttery since they have opened at Waugh Chapel, usually a couple times a year. They have done a good job and last year I tried Homa who is great. I do not know what has happened to that shop since they reopened from the COVID shutdown, but the shop is filthy. It looks like it has not had a cleaning since before the shut down. I hope that the manager, who has been there for years, reads this review and does something about the cleanliness of the shop. Also did not see using oh the liquid for combs and brushes but I only had a hair cut, no shampoo or blow dry since I have not been out in public for four months. The stylist may be doing more to clean the tools than I saw. I hope so.