Hair Cuttery Greenway Center

Today at 1:30 pm we walked in, the salon was empty, and we asked the worker there how much total a blowout and retouching black hair dye in the roots would be and she told us $120 with other stuff included as well. During this moment we weren't told that my mom would have to sit 4 hours with the hair dye in her hair under a dryer waiting for her to be done with other clients that had appointments, there was no communication about this whatsoever. My mom has blood sugar problems and she walked out of the appointment feeling entirely unwell because she was kept sitting and waiting for 4 hours for the person to dry her hair. My mom also asked explicitly for the stylist NOT to cut her hair and she still did and ignored my mom several times asking her not to cut her hair, my mom was literally in tears. When we first asked we were told it would $120 and all-included (we explicitly asked if the flat iron was included as well and she said yes). My mom ended up being charged $148 and were told that the flat iron was actually not included and $20 extra. As a non-confrontational person I'm genuinely never one to complain but this was ridiculous and I genuinely want to be in contact with someone cause this was more than just poor customer service. Like another customer said in the reviews, this experience felt deliberate and borderline abusive.

Very poor customer service. It should be common sense to ask someone on oxygen if the want hair spray and not be sprayed in the face (it felt Deliberate) and hit in the face several with hard round bush. I really felt abused. It's sad I have been coming there over 20 years and never experienced any problem until now.

I went in to get a trim off of the ends of my hair. The hairdresser was told not to "cut" it but just to trim it. When finished, I had to hold back the tears - as she cut at least two inches off of my hair all around. It was only three days before the Holidays. She did not wash it, condition it or blow dry it. I was so disappointed. I will never go back to that salon again. My hairdresser whom I have used for over 15 years is wonderful but she works at a Bubbles Salon far from my home. I broke five ribs recently in an auto accident so was not able to go to her salon this time.

I recently came to the Hair Cuttery in Greenbelt to have my hair cut (only about two inches), washed, and blow-dried. The website says that a Signature cut and a classic blowout are $35. After touching my hair, seeing the length, and even being able to see the texture (I have about 1c hair, so not too much texture), the hairstylist told me that it would cost $48. While that is not the price listed on the website, I said fine, because I am a very non-confrontational person, and I understand that long hair can take a bit longer.

Mind you, I had very long hair, and only asked for about two inches cut, and the hairstylist (I can’t remember her name) cut about that much off of my hair, however, it was terribly uneven, which I will get to later. Once my hair was cut, she moved on to blow-drying it, she did not even blow it out with a round brush, but haphazardly dried random sections of hair, it taking about 10 minutes for my hair to be fully dried (she said that it took a long time, but 10 minute is not much). She then proceeded to fix the cut, even more, cutting about ½ an inch off, and then again going in haphazardly with a rectangle hairbrush. After she had finished, she told me that because it took too long (it took about 30 minutes tops for a cut, wash, and blowout), she was going to instead charge me $73, I was horrified because I am not even charged that amount at my more high-end hair salon I normally go to.

I agreed to pay, because I was already on the verge of tears at how my hair had turned out, and I did not feel like arguing with her. However, I went next door to Starbucks, took one look in the mirror, and realized how terrible the cut really was. It was choppy, there were long pieces sticking out, and it was much shorter than it should have turned out. So, I went next door again and showed her the pieces I wanted to be fixed, leading her to cut about an inch more off my hair.
What I wanted to be a simple trim, ended up being a major chop, and the ends are almost the texture of hay the way she cut it. I am horrified that I not only had to pay that much for a cut, but that it turned out so terribly. As someone who had a job where I have to maintain a tidy appearance, I am now sitting here in tears because of how terrible my hair ended up looking.

Great costumer service.

The manager is great

Great customer. Nancy hairsrylist from Greenbelt Haircuttery

This past Sunday Aliya cut my sister’s hair. The bob was fly and sophisticated. I am so looking forward to her cutting my hair next week.

Always ready to make my hair style top notch.

I started getting hair cuts at this location this year. No issues and the experience is overall good. Thank you!

Always professional and friendly service

Great professionalism!

Great service from Griselda

Nancy is a great person and hairdresser

Great services and courteous stylists

I am very pleased with the service that you have rendered to me this past year. Thanks and may you all have a prosperous New Year.

GREAT CUSTOMER SERVICE

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Overcharges for curly hair! Do not go here if your hair isn’t straight. Our hair type should not mean we have to pay more. Haircuttery is a prime example of texturism!

Didn't even want to one star. The stylist tried over charging me an extra ten dollars on a men's haircut. No shampoo, just quick cut and then said $32! After her being questioned, she then brought it down to $23! Not going back