I just had the worst experience and service at the laurel town center location. I walked in to have a wash, blowdry and cut, and the stylist, Glennis, did a very terrible job. She tried to convince me to get a blowdry straighten and I told her it will not be necessary since I'm gonna put my hair into a bun, she gave me worst wash ever, she washed my hair so unprofessional, I told her she could do it harder but she didn't, my hair still feels dirty and smells like I havent had a wash, she was brushing my hair from the roots to the ends and I'm transitioning which I made her aware of,and told her it will be better if she did it from the ends upwards, she insisted thats what she was doing but I cud see and feel she wasnt doing that. I was just sitting there thinking to myself,"I do a way way waaay...better job at home" but I just wanted a professional touch for a change, but this! was very very disappointing. After the blow dry,when I got into my car I realized my hair was still a bit damp at the roots but I had just had enough and was unhappy and ready to go home, I had even told her I will no longer have the cut. I had decided I am better of coming home to do it myself. I never write reviews, this is my very first review ever so that shud tell you how unsatisfied and upset I am. What a waste of money and time. I called my friend to complain and she even told me she had a bad experience with the same stylist , she described her and turns out it was same Glennis. If I cud take away that one star I gladly will.