Hair Cuttery
Laurel Towne Centre

Ms. Glennis was welcoming from the start. Not only did she apply the color and style I was looking for, but she was kind, inquiring to be certain she got the style I was looking for, and was patient with me while doing my hair until the salon was closed. In addition to the feedback, I also want to add a suggestion of informing your customers as to how long it will be if their salonist is working on another customer’s hair before them, so their not waiting. I mention this because I had to wait 30 minutes before my salonist officially started on my hair. Nevertheless, Ms. Glennis is a warm and patient salonist.

The customer service was horrible. The stylist (Vanisha) up charged me with no explanation. I explained to her that I didn’t feel she washed my hair well. Once I asked her if she could wash again, she stated “that would be an additional fee!” Why would I have to pay and additional fee because you didn’t wash my hair well. In addition she was very rude when I questioned her about anything pertaining to my services.

Vanish a is the best around. Always a great clean cut and nice conversation!

This past week had my hair colored. Extremely displeased with service. Asked the beautician (Dana) repeatedly to make the color blond. She ignored my request. Made it closer to brunette, saying it 'would be okay'. She was constantly distracted with other clients, interrupting her work with me, even after stating she would 'give me her full attention'. Also she tried to sell me additional items, those beyond what I asked for. When time to pay came, tips were to be included in the card payment with suggested or 'required' amounts. I felt pressured to add a tip, even though the service was not even worthy of payment let alone extra. I would not recommend Hair Cuttery. My past experiences have been good with other beauticians.

Terrible experience. Would give less then one star but that is not an option. Just returned from getting my hair colored. Asked the beautician numerous times that I wanted blond! But the color I got was brunette! Dana is her name and she kept telling me it would be fine. Instead of listening to me the client, she proceeded with her interest not mine. Also I requested not to put any scented cream or spay in the hair and both accounts were generally ignored. The beautician also was preoccupied with numerous other clients and patrons thus not giving her full attention to me even though stated 'she would'. She on several occasions wanted to up sell me for trimming my bangs, etc. Finally when paying I was only given the option of tipping her by credit card. And unfortunately felt like I had to give. Her work was not worthy of payment let alone a tip. This again was the worst experience I ever have had at a salon and would not recommend Hair Cuttery in Laurel.

I called 3 times to confirm that they had a stylist that specialized in natural hair and could do small twists. I asked for braids for my son and 2-strand small twist for myself. I was assured one of the lead stylist Dana could do the job. I arrived and apparently the stylist no longer did braids unless they were under a sew in. Then she says she can do twists. The shampoo and conditioning was quick and messy. I doubt my hair is completely clean it was maybe 5 minutes at the bowl. Apparently she couldn’t do small size some are large some are med. My hair lacks any clean straight parts, the sections are inconsistent, as well as it’s inconsistent sizes of twists. My sons parts are all slanted and vary in direction and size. I was highly upset that she said my hair would be $80 and my sons hair would be $75 . This is outrageous for the Poor quality work . I would be embarrassed to let that work be displayed and connected to my name or business. I had high expectations but they were not met. I was excited to get a style for my birthday coming up, but now I’m left paying for poor quality work and having to get my hair fixed. I am highly disappointed and will be reaching out to the owners/ corporate of this location.

I went to get retouch relaxer for the first time with them and I am not happy with the outcome, Sierra work on my hair she is not gentle, apologetic. Neither is she friendly at all. Just disappointed.

Is there a good number for this salon? The number on the website says it is disconnected - (301) 490-1110

Wanda is a fantastic stylist! She provides great customer service... always professional. I have been her client for over two years. She never disappoints.

It’s hard to find a hair stylist that you trust enough to consistently keep going back to but I found one in Ms. Vanisha. Her fades are phenomenal and as long as she works there I will definitely keep coming back.

I’ve been coming to this location for several years now and I’ve always had a great experience. Tiffany did my hair for about 2 years and she relocated. I now only see Angelika or Imani. Both do a fantastic job on my thick hair.

Saturday July 14 2019 I visited the location to see my favorite stylist Angelika to have my hair dyed to cover up these gray hairs. My girl never steers me wrong and I TRUST her judgement. We do the color I wait and the color doesn’t turn out. She see the disappointment and Immediately knows I’m not happy. As always she tells me not to worry she wasn’t charging me for it. We continue with blow drying my hair as she does weekly... still not happy but know it’s not Angelika fault. Not by any means upset with her.

This is when it gets interesting!!!! Angelika and I are going to check out. Angelika still trying to make me feel better about the situation and tells me what I should try next. As I always do I trust her judgment. And will always take her advise when it come to my hair because she never steers me wrong. So of course Angelika has to tell the manager of the location what happened and they go in the back to discuss. Cool with me!!! They both come out and Angelika says she needs to see your hair. The manager who is new to the location doesn’t take me to a seat she checks my hair in the middle of the salon. Then just says ok! Never says anything else but ok! I was offended because she was treating me like I was in the wrong because the product didn’t work on my hair. She is never pleasant and seems has very stand off attitude. Again Angelika was very professional and still was trying to make the best of the situation. The manager was treating me like I just wanted something for free. When I come there weekly and just so happens I visited the salon on Wednesday and Saturday this week. I have no problem paying when I get the service I came for. Regional manager needs to have a talk with the new manager of this location. Angelika rocks!!!! The new manager needs to take a customer service class

The 5 stars are for Angelika!!! Manager zero

We were able to be services right away, which was fantastic for a busy Saturday. I took my 5 year daughter to have her hair clarified, washed, blow dried. The stylist we worked with was Sierra. She was kind and patient with my daughter and engaged her in conversation and shared with her about becoming a stylist. We will definitely be back to see Sierra again. Next time, we will include a trim.

The stylists were nice, however when I went to check out there were all of these hidden fees that were not displayed on the price list shown and not indicated to me before completing the service. What I thought was going to be a $20 kids service was presented to be as a $60 plus dollar bill. I wasn't even completely happy with the style, but for $20 willing to let it slide. For $60? Not so much. Completely unacceptable.

I made an appt for 4p. I was 5 min late to be honest. However, NON-apologeticly. I was left waiting until 450 only because I left was it not a longer wait. I left. I don’t want to make an appointment to only be dismissed and left waiting for 45 damn minutes. And my appt was with Tiffany, the manager no less. Don’t waste your time. Oh and I was a first time client, and last.

I love the way Kisha cuts my hair. She also suggested a good change in hair color that works fir me

Excellent VANISHA did a double dominisions super job. Her customer service was wonderful. First class service and I'll be back. Thanks, Carolyn

I just had the worst experience and service at the laurel town center location. I walked in to have a wash, blowdry and cut, and the stylist, Glennis, did a very terrible job. She tried to convince me to get a blowdry straighten and I told her it will not be necessary since I'm gonna put my hair into a bun, she gave me worst wash ever, she washed my hair so unprofessional, I told her she could do it harder but she didn't, my hair still feels dirty and smells like I havent had a wash, she was brushing my hair from the roots to the ends and I'm transitioning which I made her aware of,and told her it will be better if she did it from the ends upwards, she insisted thats what she was doing but I cud see and feel she wasnt doing that. I was just sitting there thinking to myself,"I do a way way waaay...better job at home" but I just wanted a professional touch for a change, but this! was very very disappointing. After the blow dry,when I got into my car I realized my hair was still a bit damp at the roots but I had just had enough and was unhappy and ready to go home, I had even told her I will no longer have the cut. I had decided I am better of coming home to do it myself. I never write reviews, this is my very first review ever so that shud tell you how unsatisfied and upset I am. What a waste of money and time. I called my friend to complain and she even told me she had a bad experience with the same stylist , she described her and turns out it was same Glennis. If I cud take away that one star I gladly will.