My initial stylist, Cindy, gave me a disastrous haircut. Because my hair curls, the misshapen cut was not readily detectable until the following day. I returned to the salon immediately and requested correction of the cut. Phuong provided that service free of charge as is their policy for an unhappy client.
Three weeks later, the haircut grew out slightly and the shape of the style remained unbalanced. So, I returned for another correction. Phuong saw me again and I expressed my frustration with the shape.
Phuong asked me if I wanted it "shorter on the sides." I felt concerned that he was asking me to make an over-simplified decision rather than rely on his professional skill to conceive of and to create "long layers." I doubted that he, as a professional, could see the whole design of the cut. He provided a correction once again at no cost.
The haircut is still poorly rendered. I feel dissatisfied with the hairstylists at this salon and, deserving 2 stars for their professional skill, I gave them 3 stars because Phuong provided corrective services on two occasions at no additional cost.
I doubt the hairstylists ability to understand that all I wanted was a trim of the original style and shape. Cindy seemed to have an entirely different idea in mind. Phuong cleaned up a mess to the best of his ability. However, I have lost confidence in their talents.