I have never cried after a hair appointment and I cried when I walked out of here tonight. I wanted what I thought was a simple cut with bangs and a lot of layers. The stylist kept painfully pulling on my hair the entire time she was combing it. The first time there were not many layers and I asked to have the bang done a little thicker and more layers. She cut them by taking parts of my hair and twisting it, and then cutting along the twist, like a frayed rope. I thought maybe this was a different way to cut layers. But when she was done and dried it, it did not look good. I asked her if I could see the back, she handed me a mirror but didn't turn the chair around, just stood there. I had to stick my foot out and pedal myself around to look at it. Then she had to call someone else over to do the layers, they understood what I wanted immediately. My stylist and another stylist, who had come over to watch at this point, stood there watching while she was doing the layers. However, it's still uneven and looks different on the one side. My bangs were uneven, I just trimmed them myself when I got home. Then the girl checked me out and charged me full price and for the blow dry. I felt extremely awkward with her standing there while I selected the tip so I just did 20% because by this time I was about to cry. I was hoping to switch to Hair Cuttery from another salon. I can't believe they were ok with the way the stylist was or letting me leave with such an uneven haircut. I'm so upset.