I booked an appointment for highlights. The hair dressers were completely unprofessional talking down, to, and about each and every client. I was the first appointment, they were not in the best mood to jump start the process. My hair had no color and was my natural color. My hair was also pretty long half way down my back. She had three other appointments booked within my appointment so she rushed through my highlights to get to her next appointment and I have A LOT of hair. Then I was told to time myself. After two times of timing myself as she was with her other client she informed me she had 40 volume on my hair to speed up the process of the highlights , so it would highlight faster, but she did not want to leave it on too long and asked what I though about it and what I wanted to do. I am not the professional, that is the reason I came in. As she was washing my hair hair I asked if she could at least trim my hair slightly if she had the time because I felt as if I was an inconvenience, even though I booked an appointment for an hour and 50 minutes. She was brushing my hair after washing it , and it was falling out as she did each brush stoke. My hair was beyond fried and damaged beyond belief. My hair went from doing a trim to a full on hair cut. In her words, "It will at least be long enough to put up." I was beyond annoyed, angry, and upset. They were completely unapproachable hearing them talk down about everyone who called in or walked in. I got home and brushed it before blowing out my own hair and it was so dry and damaged feeling it was upsetting. I have a wedding in August and now my hair is completely ruined. She kept telling me the blonde on my ends were making it discolored, I had no blonde in my hair what so ever. Then she told me the red in my hair, I told her my hair was ash brown, there was no red. Every single year I put get highlights in it in June it never has a problem taking to the blonde, ever. It has never damaged it like this, or I would have never did it before such an important event. I have had it done and not had to trim it at all before. I was rushed to their poor planning. They were completely over booked, unprofessional, and do not listen to their clients. I will never go back and I will never recommend.