Hair Cuttery
Cumberland Crossing

Very very unhappy my mother came out looking the way she went in. The so called professional stylist basically washed and blowed dried her hair and combed it over and down

Not happy my mothers hair doesn’t look any different then it did when she went in

Not happy my mothers hair looked like it did when she went in

Mark gave me the best cut ever! I went to work the next day and received tons of compliments. He is an artist!

Booked my appointment online. Got a confirmation text and everything. Arrived 5 minutes before my appointment and the shop was CLOSED!!! NO NOTE ON THE DOOR, NO NOTIFICATION THAT THE SHOP WAS CLOSED! UNACCEPTABLE!

My rating was a 5 up until the end of November 2021. Unfortunately, My awesome hairdresser resigned in November 2021. She was great. I always had an evening appointment and she was very accommodating. I can only come during the week AFTER work. We need to work to pay for these types of luxuries. I tried to schedule with a new person and I was told that they do not take anyone after 5:00PM because they close at 6:00PM. REALLY?? How do you stay in business. Your weekends are BOOKED. It would be nice if Hair Cuttery would go back to their normal hours. The short staffed excuse is getting old. Sorry for the negativity but i was left to search for another place after going the Hair Cuttery for over 10 years. It is upsetting.

Made an appointment on-line for 10 am, when I arrived there were no customers that I could see. Woman behind desk told me that the person I selected called in sick, I did not select anyone. And her and the other hairdresser could not do my hair, they were too busy, again saw no customers there, but I could come back at 3: 30 if I wanted to. I asked couldn’t they have called me, she responded I just saw the appointment. While she apologized it was not sincere. This is the second time I used the on-line appointment both times it seemed they didn’t even look at it and are surprised when I showed up.

Was denied service as a walk in. All chairs were empty and staff was outside smoking. After this was was discussed with management, the woman blamed it on Covid and said there needs to be an appointment.

I was able to get an appointment before you closed because of covid-19, however while there my stylist (Trella was the name on the receipt) seemed to be rushing as she mentioned to me they were working understaffed and she wanted to make sure she left on time.
I gave her the picture of how I wanted my hair, she said no problem basically the same with bangs, and I agreed. Well she cut more than an inch off and my hair was down to my collar bone before, then when she asked for the 3rd time if I wanted blow dry I had to remind her of the bangs, so she added them and said she’d dry my hair curly.
I don’t know where she saw curls but I saw NONE, and when I got home was when I was able to see how much she chopped off my hair and the weird angles she added.
The whole time she was doing my hair she was talking about how she wasn’t going to stay late and she had to get home and make lunch for her husband, and how much her feet hurt and how tired she was. She was just completely unprofessional, had NO idea what she was doing and was only concerned with leaving!
I have NO idea how they will be able to fix this but am completely upset I’m stuck with my hair being this messed up until whenever they can open again.

I always come to this place to get my hair done. This time I recommended my daughter to come here and her stylist cynthia didnt complete the job .. my daughter hair still looks the same when she showed cynthia a picture of the color she wanted. Shame on this place. I will never come back or recommend.

Tamika, Roslynn, and Patty are absolutely amazing. There’s not a name I can think of that can describe them. They are a blessing for me and to my family. I brought my Egyptian mother in law into the salon. It took a lot of “No” but she finally let me bring her in. Her religion is Muslim. She follows it 120%. I kindly asked the staff if there is a male customer that enters the salon if they can let us know so we can cover her hair up because in the religion a man that isn’t her husband cannot see her hair at all. With this terrific staff they did everything so no man can see my mother in law. Some people might not be so understanding as others but the experience over all was excellent. I would like to recommend if a curtain or something that can separate a man from being able to see a religious woman for the ones that follow their religion strongly. Maybe it would comfort so many others and they would actually want to come to this salon because it will be a place where they can be themselves instead of worrying if they are being seen or not. Thanks again to the staff

Horrible! My 9 year old asked for neon blue hair and she got lime green because the senior stylist was too lazy or did not know to lighten her hair. Then the manager got argumentative the next day. Novice mistakes by a no customer service team.

got a hair cut sunday morn 11/11..first station on right......better check the shears...back of my neck is tore up big time

Three hours for the worst hair cut of my life. Unfortunately once it started, it was pretty much a hostage situation and I couldn't leave. The stylist was in her own words, "depressed and desperate for a client" She told me so much in-depth information about her mental health struggles I felt like I had to pretend to love the cut. A customer shouldn't feel that responsibility for a stylist's well-being. Stay far away unless you plan on being charged to leave a salon with mild PTSD.

Came in for a cut then I decided I would get a color also. I was told that it was going to be $83. When all was said and done I go to pay and they tack on 2 long hair charges!! Really?! Why would you tell your customer one thing and then charge them $40 more than you originally told them it would be. And before she gave me this price she looked at my hair so she knew how long it was! Needless to say I will not be going back. $20 extra to cut long hair....what a scam!

I been going there for 3 years and they do wonderful job and the people there are very kind and the places is always very clean

Best experience ever! Melissa F is the best, she took time with me, explained everything, and her personality just lights up the salon! My hair looks amazing!Thank you so much for an awesome experience!