Been going here off and on for several years. They are a bit of a drive but they were always professional, had good service, strong customer focus and gave nice cuts. Until now. The woman cutting my hair walked away multiple times to take phone calls etc, never once excusing herself or apologizing. She talked with other employees while cutting my hair. At the same time I noticed how loud and noisy the other employees were - chatting away loudly to each other over the customers. I was a bit annoyed, but the fifth time she started to wander off (laughing) I realized that her focus was on anything but cutting my hair. I can deal with unprofessional behavior and disrespect, but I realized I was probably about to get a lousy haircut too. I couldn't see myself paying for a lousy cut or wasting more time. I got up, took off the bib, explained to her that she very clearly did not have time to cut hair, and I left. She explained her constant interruptions by telling me she was the manager. All I could think was what a poor example she was putting forth to the other stylists. This place had obviously taken a sharp turn for the worse. Found another place on the way home and they finished the job neatly with no interruptions.