I used to think of Hair Cuttery as a convenient, thrifty alternative to expensive salons. Unfortunately, they have really changed. Their prices took quite a hike-$26 for a shampoo, cut, blow dry. Also they're no longer convenient-offering call ahead reservations that don't really matter. They do not honor your reservation time. It seems they are trying to appear like a professional salon, but don't have the professionals working there to back it up. I had an appointment for 8pm and when I arrived there were 2 stylists working. Stylist A checked me in (I was early at 750) and stylist B was just finishing up a shampoo, getting her ready for a haircut. Stylist A took a client back and I patiently sat, knowing I was early. Stylist A finished with her client around 810 and still, I sat. Instead of taking me for my cut, she cleaned the salon-waiting area as well as styling area. Then she disappeared into the back. Stylist B finally finished with her client around 820, proceeded to clean her area, then she too, disappeared into the back without so much as a glance in my direction. I found myself sitting completely alone in the salon 20+ minutes after my scheduled appointment. If Hair Cuttery is attempting to be a more professional salon, that's great, but corporate should inform the stylists. Personally, I would rather pay more money and actually get professional service someplace else.