Hair Cuttery
High Pointe Commons

I showed a reference photo, it was a burst fade w/ a V shaped in the back. They gave me a mullet.. like a modern mullet.. the style suits me don’t get me wrong, but I won’t be coming back lol.

All my cut turned nice and I am pleased with the style. I had mad an appointment with one stylist and was messaged that the stylist was sick, and my appointment would be moved to another stylist. When I arrived, my original stylist was at the shop. If they were over booked, just tell me the truth.

Charged my mother excessive prices. She has shoulder length hair they charged 12 for a long hair blow out. 94 for a full foil and you can't even see the highlights. 12 chemical service hair and 45 for a trim. Doesn't even look like she got highlight. We are not happy will never be back. They took advantage of an older women for sure.

I walked in and they had a opening for a haircut. I felt welcomed and got a great cut from kollee. She cut my hair answered the phone and tied her shoe all at the same time.

Kohlee made my hair look great for my friends wedding. I got alot of comments. I will be definitely back.

I had an appointment at 5:45, I called in and was told this time was available. When I arrived, it looked like my stylist was just starting on someone else. I was told to wait and they would pop their head out of the store when they were ready for me. I left at 6:15 after waiting 30 minutes. I’d normally brush this off but this was the second time this happened to me at this location. The last time I waited 45 minutes. I decided to try the place once more and can’t see myself going back. If you don’t have time for someone then don’t schedule an appointment. If someone shows up and they’re going to be waiting for a long time, provide some basic communication to let them know what to expect. After I left, I never received a call or anything asking what happened or offering an apology. After we did some shopping we drove past at 6:45 and they were still working on the same person. I find it disrespectful to peoples time and situations. Not all of us have the luxury of waiting around for an hour for an appointment to start. The lack of communication and customer service will make it really difficult to give this or any location another try. I’m always respectful and tip at least 15%, I don’t think it’s much to ask for that respect back. Especially when your the one getting paid for the service.

I don’t know about the basics of running a store, I’m sure there are breaks and whatnot involved but I know my haircut takes 15-20 minutes, it’s a basic men’s cut. I don’t understand why one of the 2 women couldn’t have stepped in to help cover for the guy supposed to cut my hair or at least offer a timeframe to me while I was there, after I waited for 30 minutes, or even calling after they realized I likely left. There were so many chances that this negative customer service experience could have been turned around but no one cared to take any of the opportunities. Point taken, if you don’t want my business I’ll even pay more to get it done somewhere else.

Brianna Hutchison again exceeded my expectations with my hair style. One of Brianna's best qualities is she listens to my requests intently and executes them flawlessly. Thank you Brianna you have a customer for life.

I don’t like the fact that you shampoo and cut a child’s hair and don’t blow dry it:(. Looks like we will be going elsewhere for now on. Thank you 691 and 690

My 14 yr old daughter wrestled with cutting her mid back length hair, somewhat terrified that she would regret it. She really wanted to try an updated short style (close on the back,choppy layers,bangs). The day came, aaaaaand I went to the wrong mall🤦🏼‍♀️I spoke with Lisa, and she was super understanding, talked about my daughter's wish list, and she took several minutes to reschedule her with another stylist that evening that she thought would deliver on my daughter's dream haircut. Cassandra was just fantastic. She listened, encouraged, and cheered her on in taking such a dramatic change at her age. The cut is beautiful, and my daughter has a new level of confidence that I have never seen before. She was literally bouncing with happiness in the seat on the drive home. I just can't say thank you enough for making my daughter's dream a reality.

I took another chance of going back, never again.

Taylor made sure she understood what I wanted done and clarified anything before making any cuts. The final product was getting exactly what I wanted :) Thank you!

I called/walked in last Friday to get a last minute “emergency” hair cut. I’m new to the area, didn’t read reviews and was booked with the first stylist available. I was fortunate to get a young lady named Taylor. I never write reviews on anything, but I didn’t have her contact info and wanted to personally thank her. She didn’t rush, she took her time to give me advice on my hair situation, gave me great recommendations on products and gave me a great cut. I had tried to cut my own hair and it was growing out badly. We had to take off a few more inches than I expected (which we all know how the feels... ha) but I came home and it looks so great! It feels healthy again, styles amazingly and is a great length. It’s a healthy length. I’m so happy with the outcome. Thank you Taylor!!

Cindy A. is awesome! Her personality is exactly what is needed in this profession! She also does a great job!

I loved coming here until today, as I was very disappointed. As my two-year-old son was getting a haircut, he said “ouch” a few times, which I thought nothing of, as he says that all the time even when he’s not hurt. He was very well-behaved during his cut and didn’t move around that much, especially for a two-year-old. After I got him home, I realized both ears were bloody from cuts and he had several cuts on the back of his neck!! I totally understand this happens, especially when cutting a toddler (though he’s had many haircuts before and has never once been cut). I was disappointed because the stylist never said a word. It’s hard to believe she didn’t see this. Definitely won’t be coming back.