Hair Cuttery
York Town Center

My daughter and I came in for each a hair cut, and she got highlights as well. Both of our hair cuts were good. We liked them. My daughter's highlights on the other hand were awful. Very blotchy. Not at all even in color. Some of the highlights are just a huge spot on the top of her head. Just a mess. Our appointment was February 3rd. She went to her father's for the week and when she got back and I saw her hair... I was not happy when we paid $116.00 plus a tip. I was charged for a signature cut and blowout, and an extra charge for a blowout. My simple haircut with a few layers cost me $68.00 plus tip. I don't mind paying the price, just curious of why it was so expensive, but I am hoping for some help with my daughters highlights.

My initial visit in October for a haircut cost me $23.
My most recent appointment cost me $10 more. My hair was made wet but was not shampooed. I can't figure out the difference in price.

Rachel is very friendly and understanding with anything. However, I got a single color, black, she didn’t wash out all the dye out so my pillow ended up stained that night and my shower full of dye, she didn’t blow dry my hair and still charged me. Will not be coming back. Felt rushed in the end Bc of other clients. That’s not my fault. Do it right.

Horrible! I've been going there for years and today my hair was ruined.
She cut it very short and nothing like the picture I showed her prior to cutting my hair. My hair was healthy and full.
I will never be going back there.

Donald is the manager as he should be, he fixed my hair and was absolutely a doll. Amazing human all around and an amazing manager and hair stylist just was the icing on the cake. I would recommend him to absolutely everyone. If you’re scared like me to put your hair in someone’s hands I promise you won’t be disappointed, he makes you feel comfortable and LISTENS to what you want done. Absolutely wonderful experience and will be going back.

I got the BEST haircut ever from Donald! I'll definitely be going back to him!!

Horrible cut!! Will never go back!

Rachel Martin is a great hair stylist, I only come here to have my hair cut by her and nobody else. 5 STARS

Leaving 1 star is generous considering my experience here was nothing short of a nightmare. I wanted to break up my blonde by adding in some lowlights and some caramel. She turned my hair pretty much jet black. My entire head of hair. Then she tried to add highlights back in and now I have orange, copper steaks through black hair. I was there for nearly 6 hours, missed an important family birthday dinner and then the manager told me if I came back to have it fixed in 5 days they would throw in a deep condition for free (but I would still pay full price which was quoted as $170 and $130 by a different girl. Big price jump)
Needless to say I did not pay them a dime, left in tears and will be going to a different salon to have it fixed. Basically a devastating hair experience.

Worst experience possible. Perfect example of “you get what you pay for.” Just go find a legitimate salon to do your hair. I had planned to go to another hair place to get a cut, checked in and was told that even though the wait on the app said 5 minutes I would be waiting over an hour. I said no thanks and left. There is a close by hair cuttery so as I drove over I called to see if there was a wait. The girl on the phone said yes about 20 minutes for just the shampoo and cut I needed. I said great and she began to put me in the books, then explained that if I was an appointment, a walk-in could technically cut in line and go before me. She didn’t understand that I was on my way over already and finally told me just to come in because I wouldn’t have anyone jumping the line if I was a walk in. I thought great! I hadn’t washed my hair in a few days and wanted a good deep wash and cut to feel good about it again. 30 seconds later I go into the salon and the girl who I spoke to on the phone quickly acknowledged me then started having trouble with the computer, I stood there because I didn’t know if she needed info from me. Then an older woman came up and very curtly said “we will be with you in a minute.” And stared me down until I sat. About 5 minutes later the first girl pointed to someone in the salon and said she’ll come get you in 10 minutes to start your wash! I said great and waited. 15 minutes go by and I see the girl come up to the front to, what I assumed, grab me. Instead a girl who was 20 minutes early for a 1:00 appointment comes in. The employee greets her and starts to explain that because there are walk ins AND SHES 20 MINUTES EARLY she still has to wait, but instead says you know what I’ll take you back now. I was so mad I waited another 10 minutes and left, I wasn’t about to give this place 18 dollars after that mess. I could’ve been finished before that girls appointment was even scheduled to start if she had taken me back when she said she would. Instead I got to wait for 35 minutes and was never spoken to after being told I was next and having an appointment jump in front of me after I was told that couldn’t happen if I was a walk in. Moral of the story is, I’m never going back to a hair cuttery. Just don’t offer appointments if you can’t keep it together and juggle both.

Rachel Martin & Heather Norton are the best stylists at this location by far. Their creativity & social skills are on point! I wouldn’t go to anyone else besides these two amazing ladies. Always satisfied after a visit!

Jeannie is the best. So glad I finally found her. She always listen's to how I want my haircut. And her personality is awesome. So if you are looking for a good hair dresser Jeannie is the one.

Rachel has been cutting my hair for over a year. She does an outstanding job!! When Rachel isn’t workin g I recommend Heather or Heather.

Brandy M. Was so nice, friendly, knowledgeable about what hair style for what face shape. She took time to figure out what my hair would do and used that information to enhance my normal straight hair style. I came out looking and feeling better about myself thanks to the extra time Brandy spent w me today. I made another appointment w her and have an extra card to share w a friend. Thank you for a caring pleasant experience Brandy. Dar Diehl

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