Service is declining. Brought my 2 children in today and even though there was NO ONE in the salon, I had to wait several minutes before anyone came out of the back. When the lady arrived at the front, she was less than friendly. I asked for a haircut for my son and shampoo and blow dry for my daughter, after she wrinkled her nose, she began telling me that if I wanted my daughter's hair flat ironed there would be an extra charge for length. (I didn't ask for a flat iron and my daughters hair is barely to her shoulders). Then she said she had to check and see if the manager could even do my daughter's hair, which she left and returned to the back of the store again. After several more minutes she returned and informed me that the manager could NOT do my daughter's hair....(I never requested a specific person, she just assumed I wanted Shervonda, don't know why...) She then said how are we cutting your sons hair? I explained that I wanted his hair trimmed with 2 short lines on the side, she then said she would charge $1 per line- WHAT? We have been to hair cuttery for years and NEVER been charged a fee for lines. Needless to say I left without my children's hair being taken care of.