Today I walked in to get a hair cut at the shop in colonial heights. Ms. Mary cut my hair, and I have never had her before. She never mentioned a price before the cut; I go to hair cuttery to save money, and I always get the 18$ shampoo and cut. So of course, I’m assuming I’m getting the services I get every time I go! Today, I asked for just a trim, so the 18$ service; I skipped the shampoo, wasn’t feeling it, and got just a cut. I spent less than 12 minutes in the chair, and when I got to the register she still did not give me a price. Only after putting my card in and setting a 20% tip did I see the price. It was 33$! For less than a 15 minute cut! And when I asked Ms Mary why she didn’t feel the need to disclose the price would be high, she told me she is a “master stylist” therefore it was more expensive. She did not wear a tag or give any indication she was “ a master stylist,” like what does that even mean? Either way, the price nor her position were mentioned before I got in the chair. As far as I am concerned, she cut my hair as same as any other employee there would. This is not professional business practices. It is absolutely unacceptable to not disclose if a service will be higher than the prices listed on the service board. So, I paid my 33$, left no tip, and walked out steaming mad. I am extremely disappointed in my experience today. I feel completely taken advantage of. This has NEVER happened to me before. I will not go back. I go to hair cuttery to SAVE money, and while 10$ or so will not break the bank for me, it could for someone else. This was just so disappointing to me, considering I always go to the shop in CH, I have always paid the same price, and I always have a good experience. I will not come back. Absolutely unacceptable. And I was still given no clear answer as to why Ms Mary did not disclose that her services would be higher.