Hair Cuttery
Southgate Square

service was great, everyone was nice. I went in there today(September 5 2022) with my mom and little brother, asked for a trim just before school starts, as she was cutting she left a whole bunch on long pieces and he now has cuts on his ears, i do not recommend for little ones.

This place doesn’t even deserve a 1 star! Had an appointment, got there an hour early and 15 mins AFTER my appointment time get told would either have to have stylist in training do the cut or need to reschedule for a later time because who we booked with was running late and had another person waiting who’s appointment was AFTER our appointment. Now, had the hair I was having done not been complex hair, we would have used the young lady who was training (nothing against this young lady but hair type requires a experienced stylist) Wasted our time and other than the young lady in training, the worst customer service and sub par establishment.

Ivory!! She always does an excellent job on my natural hair!

Bridget in the colonial heights store is the worst she not only cut up my neck bad and didn't even cut my hair right. Not even about the money just do go to her. Haircuts should not be painful. Waiting to hear back from corporate to send pics.

Worst cut ever completely not what I asked for.

Worst haircut of my life

I drove 30 min for an 11am appointment on Tuesday and nobody showed up! No call back!Doors locked! Officially done with HC!

Great Customer Service by Brenda Ward.

When I have an appointment, my stylist always takes me on time. I appreciate it!

Great service and did exactly what I wanted

Michael gives a good hair cut and provides great customer service.

Absolutely horrible. The girl literally cut across my hair 4 snips and was done. It is uneven and looks like you gave a two year old free reign! I asked her to straighten it in the beginning and then at the end she asked me did I want her to blow dry it. At this point I just wanted away from her. Absolutely HORRIBLE!!! Do not recommend!!!!!!!!! If I could give it a negative I would!

If i could rate lower I would. Stylist didnt grasp the concwpt of peekaboo highlights. Wanted red got orange. The color is blotchy and inconsistent. The whole back of my neck was orange. Then when i got up from the shampoo bowl my upper back was soaked through my shirt. Ive tried to reach the manager but no luck. Will never let this stylist touch my head again.

I had an appointment at 2.05 today. I was never acknowledged once I sat down, like I wasn't waiting. I waited until 2.30 before I asked how much longer would it be and was told she didn't know. She also told me I could come back a 5:00 Really? So why was I given this appointment? There were only 2 stylists in the salon at the time. I understand there is a lack of workers these days but don't over book people if you can not accommodate. Really bad management. My time is just as important as theirs. So I left and went 2 minutes down the rd to GREAT CLIPS and I was in and out in 30 mins. Cost less also. I will not be going back to Hair Cuttery,

I was a walk in and Ivory took care of me. She did a hair wash that was WONDERFUL. I could have just stopped there. She cut my hair exactly as I requested. I usually do not make an appointment, but I called to be sure she was working today.

My daughter has been there for 3 hours still getting her hair done we came on time for an appointment we got booked with someone we did not know we got booked with the person also they were behind already so my daughter had to wait and was very unprofessional and I was not pleased with the Hair Cuttery services in Colonial Heights and I have been going to Hair Cutterys for the last 6 years with my daughter in the Hampton area I'm very displeased by it it was no great customer service and no accommodation

Waited for 35 minutes past my appointment name with no acknowledgement other than asking if I had an appointment when I walked in the door. All the while, another stylist is playing on his phone and eating quiznos. Unacceptable.

Today I walked in to get a hair cut at the shop in colonial heights. Ms. Mary cut my hair, and I have never had her before. She never mentioned a price before the cut; I go to hair cuttery to save money, and I always get the 18$ shampoo and cut. So of course, I’m assuming I’m getting the services I get every time I go! Today, I asked for just a trim, so the 18$ service; I skipped the shampoo, wasn’t feeling it, and got just a cut. I spent less than 12 minutes in the chair, and when I got to the register she still did not give me a price. Only after putting my card in and setting a 20% tip did I see the price. It was 33$! For less than a 15 minute cut! And when I asked Ms Mary why she didn’t feel the need to disclose the price would be high, she told me she is a “master stylist” therefore it was more expensive. She did not wear a tag or give any indication she was “ a master stylist,” like what does that even mean? Either way, the price nor her position were mentioned before I got in the chair. As far as I am concerned, she cut my hair as same as any other employee there would. This is not professional business practices. It is absolutely unacceptable to not disclose if a service will be higher than the prices listed on the service board. So, I paid my 33$, left no tip, and walked out steaming mad. I am extremely disappointed in my experience today. I feel completely taken advantage of. This has NEVER happened to me before. I will not go back. I go to hair cuttery to SAVE money, and while 10$ or so will not break the bank for me, it could for someone else. This was just so disappointing to me, considering I always go to the shop in CH, I have always paid the same price, and I always have a good experience. I will not come back. Absolutely unacceptable. And I was still given no clear answer as to why Ms Mary did not disclose that her services would be higher.

When I read Brenda Ward's business card title, she is a true master stylist!! I have thick hair with out of control waves. Brenda gave me the best style I have had in years. I lived in Boston, NYC, Philly, DC and now in VA. She by far is the best! Thank you for taming my hair.

I made an appointment with Vita to get my hair ombré and she did a balayage instead. I’m very confused by that because she agreed that we could do ombré. I paid $226 for something I did not ask for. I will be going somewhere else to get my hair fixed and done right.