Hair Cuttery
Southgate Square

I had an appointment at 2.05 today. I was never acknowledged once I sat down, like I wasn't waiting. I waited until 2.30 before I asked how much longer would it be and was told she didn't know. She also told me I could come back a 5:00 Really? So why was I given this appointment? There were only 2 stylists in the salon at the time. I understand there is a lack of workers these days but don't over book people if you can not accommodate. Really bad management. My time is just as important as theirs. So I left and went 2 minutes down the rd to GREAT CLIPS and I was in and out in 30 mins. Cost less also. I will not be going back to Hair Cuttery,

I was a walk in and Ivory took care of me. She did a hair wash that was WONDERFUL. I could have just stopped there. She cut my hair exactly as I requested. I usually do not make an appointment, but I called to be sure she was working today.

My daughter has been there for 3 hours still getting her hair done we came on time for an appointment we got booked with someone we did not know we got booked with the person also they were behind already so my daughter had to wait and was very unprofessional and I was not pleased with the Hair Cuttery services in Colonial Heights and I have been going to Hair Cutterys for the last 6 years with my daughter in the Hampton area I'm very displeased by it it was no great customer service and no accommodation

Waited for 35 minutes past my appointment name with no acknowledgement other than asking if I had an appointment when I walked in the door. All the while, another stylist is playing on his phone and eating quiznos. Unacceptable.

Today I walked in to get a hair cut at the shop in colonial heights. Ms. Mary cut my hair, and I have never had her before. She never mentioned a price before the cut; I go to hair cuttery to save money, and I always get the 18$ shampoo and cut. So of course, I’m assuming I’m getting the services I get every time I go! Today, I asked for just a trim, so the 18$ service; I skipped the shampoo, wasn’t feeling it, and got just a cut. I spent less than 12 minutes in the chair, and when I got to the register she still did not give me a price. Only after putting my card in and setting a 20% tip did I see the price. It was 33$! For less than a 15 minute cut! And when I asked Ms Mary why she didn’t feel the need to disclose the price would be high, she told me she is a “master stylist” therefore it was more expensive. She did not wear a tag or give any indication she was “ a master stylist,” like what does that even mean? Either way, the price nor her position were mentioned before I got in the chair. As far as I am concerned, she cut my hair as same as any other employee there would. This is not professional business practices. It is absolutely unacceptable to not disclose if a service will be higher than the prices listed on the service board. So, I paid my 33$, left no tip, and walked out steaming mad. I am extremely disappointed in my experience today. I feel completely taken advantage of. This has NEVER happened to me before. I will not go back. I go to hair cuttery to SAVE money, and while 10$ or so will not break the bank for me, it could for someone else. This was just so disappointing to me, considering I always go to the shop in CH, I have always paid the same price, and I always have a good experience. I will not come back. Absolutely unacceptable. And I was still given no clear answer as to why Ms Mary did not disclose that her services would be higher.

When I read Brenda Ward's business card title, she is a true master stylist!! I have thick hair with out of control waves. Brenda gave me the best style I have had in years. I lived in Boston, NYC, Philly, DC and now in VA. She by far is the best! Thank you for taming my hair.

I made an appointment with Vita to get my hair ombré and she did a balayage instead. I’m very confused by that because she agreed that we could do ombré. I paid $226 for something I did not ask for. I will be going somewhere else to get my hair fixed and done right.

I made an appointment with Vita and I wanted to get my hair done ombré and she told me that she could do that for me. Instead of doing ombré like I asked and she agreed to, she did something similar to a balayage which I’m very confused about. It isn’t that well done either. I paid $226 for that. Not happy with how she did not listen or do what I asked for. I will not be coming back to this salon. I will be going somewhere else and getting my hair fixed and done properly.

I made an appointment with Vita and I asked to have my hair done ombré and she said she could do that for me and instead of ombré she did what looks similar to a balayage which I’m very confused about. It’s not the best looking balayage either. Not happy with how she did not listen or do what I wanted. And I paid $226 for that. I will be going somewhere else to have my hair fixed and done properly.

This is my favorite salon, the staff is
friendly and professional.Vita and Tonji are my stylist, and my hair is always on point.

I have went to haircutery multiple times. The experience was great. Brenda Ward colored my hair and I looked like a different person. I not only enjoyed the conversation and great service but also how my hairstyle was current. I look forward to my next look.

Brenda Ward is my hair dresser and she is wonderful. My hair always looks great. She is so kind and really cares for her customers. I highly recommend her services.

Brenda Ward has been my stylist for years. I frequently get compliments about my cut, and people ask, “who does your hair?” I proudly say, “Brenda at Hair Cuttery in Colonial Heights!” I would not go anywhere else.

Great customer service! I had a haircut a week and a half before the holidays right before closing time. The next day I noticed that the sides were very uneven, but with the business of the season could not make it back in until today. The stylist who cut it was not in, but Kendra made sure to make it right. She spoke with a supervisor and together they made sure I was satisfied before I walked out the door. They thanked me for coming in so they had the chance to fix it. Great team work!

The service I received was first class. Everyone had great energy. We shared lots of laughter. I was very impressed with how my hair turned out. Thank you Vita, you are the "bomb." I feel like a new person. I will definitely be going back!

I had visited this salon previously and was lucky enough to get Kendra to cut my hair. On my last trip a few weeks ago Kendra wasn't working, so I got another stylist who completely ruined my hair. I have basically a bob cut, and I had asked her to cut the bottom only. I just wanted it a little shorter. I wanted
absolutely nothing done with the rest of it. I didn't really notice the problem until the next day when I washed it and realized that it didn't fall into place
like it usually did. She had cut various pieces all around my head, and some even just stick out now. I have no idea what she did, but I am very unhappy. It's the worst haircut I've had in many years. That was my very last trip to this Hair
Cuttery!

I have always been pleased with this Hair
Cuttery until my last visit. Kendra usually trims my hair, and she is great.
She wasn't there on my last visit, so the
next stylist up took me. I have sort of a bob haircut, and all I asked was that
the bottom only get trimmed. I don't know what she did, but I now have hair of all different lengths. There is one piece on the side that sticks straight out. All I wanted was the bottom cut
because my hair had been falling right into place. Now I have the worst haircut
I've ever had. I didn't notice it while I was there because she blew it dry and styled it. Once I got home and washed it
the first time, though, I noticed all the
"chopping" that had been done. I am still upset about it and will never return to this Hair Cuttery!

I went to get my daughters hair shampooed blow dried and flat ironed. My issue is why did it cost me $95 for that? That included a long hair fee of 15 dollars. My daughters hair is average length she is Black and Hispanic and has hair as long as other people I saw in the shop. Are they being charged a long hair fee? I see no package on the site for $81 that's not a relaxer I've never put chemicals in her hair. Futhermore, I see no package for getting shampooed, blow dried, and flat iron that's that much. I left my daughter there and came back to pick her up to a $95 bill no color or anything added. I will be calling about this in the A.M. after talking to several hair stylists and reviewing prices on the website I cant see why I was charged this much money. I could had got her box braids for $95.

Yesterday, my husband,Tom and I received the best haircuts ever from
Michael.
He was polished and extremely fast.
We now plan to have Michael keep us in
style every month. He rates a 10 PLUS!

Vita worked magic on my hair! After a not so great color experience I came to Vita who gave my hair a huge and much needed makeover! Seriously go to her if you want someone to make you feel like a princess.