I've been to this location many times in the past and had pretty good experiences with several different stylists. Today I saw a new one, Hasiba I believe is her name. I booked 35 min wash & blowout appts for $22 for myself and my daughter. I prewashed my hair so the time could be spent blowdrying. Upon going to the register, I was told my total was $80. Upon asking, Hasida had raised my rate to $46 to only blow dry my hair for 30 min. While I do have thick hair, it's less than shoulder length and took less than the allotted time I'd booked. I was also charged $34 for my 7 year old daughter despite her wash/blow-dry taking exactly 35 min (again the allotted time for the $22 appt I'd booked). After bringing this to their attention, many excuses were made as to why I was charged more than double for my hair despite it being only a blow dry (no washing, styling, products, etc). I've been to this location many times in the past and never spent that much for this service.
Additionally, I was there last week for a cut/color with another stylist and witnessed a loud verbal altercation with Hasida and her client. She had charged that lady $30 more than what she had booked as well. Once this lady left, Hasida proceeded to speak badly of her to everyone in the salon calling her a cheap woman and saying she has no time for cheap people and their nasty hair.
In conclusion, this new employee certainly needs direction on how to price services as well as general customer service skills. Additionally, clients should be informed of extra charges BEFORE services are rendered.