I am only giving 2 stars because of the young lady TJ who did my hair the 2nd time, did a great job. If it wasn't for her, I wouldn't give any stars. The first time I went I went in for a trim, wash, and flat iron, a simple task. When I walked out you could not even tell I had just left a supposedly chain hair store. I was charged $63 for something that lasted about 2 days.. The 2nd time I went, I chose a young lady named TJ, she did a great job, I had hope in this business. I went for the same service, trim, wash, and flat iron. She went above & beyond on my head. Note this time I was only charged $46, and that was with her tip. Big difference in price for the same thing. The last most recent time I went, was horrible. I was greeted by a young lady I believe named "Amber", she stated she would be dong my hair. I had the same services performed, except this time I asked for a little bump with the flat iron process. She began to was my hair and stated, "you have very thick hair". I automatically thought about a prior beautician who stated stylist try to shy away from people with thick hair. She continued to wash my hair, she applied a deep conditioner, and sat me under the dryer. I was under the dryer for about 35 mins when I noticed a friend of hers came in, and she began her hair. She then came to me 10 minutes later saying how she gets some diagnosis in her hands and will make her hands cramp, so she would put me off on someone else. I began to get upset because if your hands are cramping there's no way you could do anyone else's head, that requires you to use a lot of hand movement. I sat under the dryer for an additional 20 mins before another lady came saying she would do my hair. She came sat by me for 10 minutes on her phone, before she took me from under the dryer. Now, I've had deep conditioners before, never have I sat under a dryer for 1 hour. After Laveria, I believe, began to blow dry my hair, she was brushing my entire face, she did not work out the kinks, she was beating my head with this paddle brush during drying. I was very heated but was trying to remain calm. Let's go back, after she washed the conditioner out, she was tugging at my hair, claiming to dry it, then sat me under the dryer again for another 10 minutes. As she was flat ironing my hair she burned my scalp about 4 times. with only apologizing once. She knows she burnt my scalp because I said something. Then I was charged $58,for the same services. Meanwhile, the lady with the supposedly cramping in her hands, finished her friends style, and washed & cut 5 guys hair. Now, how am I getting the same services performed by regular stylist none were master stylist, yet I am being charged outrageous prices.
This is the worst experience I have ever had, I will never return. I have better service with lasting styles at Walmart.
Thank you for the wonderful review and for taking the time to share your feedback with hair cuttery. Our priority is customer service and we are ecstatic that we met that! We’ll make sure to share your comments with the team. Kind folks like you make our job a pleasure. We’ll see you again soon!
Hair Cuttery Team.