Hair Cuttery Short Pump Crossing
Main Number
(804) 360-9788
3424 Pump Rd Space 13
Richmond, VA 23233
US
| Day of the Week | Hours |
|---|---|
| Monday | 9:00 AM - 9:00 PM |
| Tuesday | 9:00 AM - 9:00 PM |
| Wednesday | 9:00 AM - 9:00 PM |
| Thursday | 9:00 AM - 9:00 PM |
| Friday | 9:00 AM - 9:00 PM |
| Saturday | 8:00 AM - 7:00 PM |
| Sunday | 9:00 AM - 6:00 PM |
Current Offers
save 10% on your next service by signing up for email
Must opt-in to email messaging using the "Sign Up" button below to receive your unique code.
Mention code "A20". Limit one offer per guest, single visit. Valid for a single service only. Not combinable with any other offer. Excludes value packages and gift card purchases. Only in-salon. Redemption is valid through 12/31/23.
10% off your first color service
Get 10% off your first color service at Hair Cuttery. Single color services start at $61.
Mention code "A4". Limited one offer per guest. Valid Mon - Thurs only. Not combinable with any other service offer. Not valid for the purchase of gift cards or value packages. Offer only available in-salon. Valid through 12/31/23.
10% off products & services for seniors
Seniors 65+ Save 10% on products & services at Hair Cuttery salons, Monday through Wednesday from 9:00am - 9:00pm ET
Mention Code "A3". Limit one per guest. Only valid Mon - Weds. No two offers may be applied to any single line item. Not valid for the purchase of gift cards. Offer only available in-salon. Valid through 12/31/2023.
Services
Signature Cut
$28*
Signature Cut includes relaxing shampoo and conditioner
$28*
Signature Cut with Classic Blowout
$42*
Includes relaxing shampoo, conditioner and brush styling
$42*
Signature Cut with Deluxe Blowout
$64*
Includes relaxing shampoo, conditioner and brush styling for highly textured hair
$64*
Signature Kids Cut
$20*
10 & Under includes relaxing shampoo and conditioner
$20*
Value Package Signature Cut Classic Blowout
$54*
Shampoo, Treatment, Signature Cut, Blowout and $3 off Hair Care Products
$54*
Value Package Signature Cut with Deluxe Blowout
$76*
Shampoo, Treatment, Signature Cut, Deluxe Blowout and $3 off Hair Care Products
$76*
Buzz Cut
$23*
Single guard, no shampoo
$23*
Edge Up
$16*
Beard, Hairline & Neck Shape-up
$16*
Clipper Design
$19*
Design up to 3" in size
$19*
Deluxe Clipper Design
$31*
Design larger than 3" in size
$31*
Hair Extension/Wig Cut
Price on consultation*
Hair Extension or Wig Cut
Price on consultation*
Services start at*
Classic Blowout
$27*
Straight or fine hair; includes relaxing shampoo, conditioner and brush styling
$27*
Deluxe Blowout
$41*
For highly textured curly/coiled hair; includes relaxing shampoo, conditioner and brush styling
$41*
Classic Updo
$25*
Classic Updo
$25*
Special Occasion Design
$46*
Special Occasion Design
$46*
Services start at*
Single Color
$74*
Single Application Color, Shampoo, Conditioning Rinse, and Blowdry/Basic Set
$74*
Root Touch-Up with Gloss
$103*
Root Touch-Up with Refreshing Color Gloss
$103*
Gloss, Tone, Fashion Color
$35*
Coloring of regrowth with the application of a Shades EQ gloss all over to refresh the color of the mid-lengths and ends
$35*
Partial Foil Highlights
$68*
Foil application of 7 -12 foils to create highlights or lowlights
$68*
Full Foil Highlights
$102*
13 or more foils for highlights or lowlights
$102*
Partial Balayage Highlights
$79*
Up to 5 freehand painted balayage sections
$79*
Full Balayage Highlights
$113*
6 or more freehand painted balayage sections
$113*
Specialty Highlights
$127*
Combination of Highlighting Techniques
$127*
Platinum Card
$160*
All of the hair is placed in foils when lightening
$160*
Services start at*
Value Package Single Color
$114*
Single Color, Shampoo, Treatment, Signature Cut, Blowout and $5 off Hair Care Products
$114*
Value Package Root Touch-Up with Gloss
$143*
Color Regrowth, Gloss, Shampoo, Treatment, Signature Cut, Blowout and $5 off Hair Care Products
$143*
Value Package Partial Foil
$108*
Partial Foil, Shampoo. Treatment, Signature Cut, Blowout and $5 off Hair Care Products
$108*
Value Package Full Foil
$142*
Full Foil, Shampoo, Treatment, Signature Cut, Blowout, and $5 off Hair Care Products
$142*
Value Package Partial Balayage
$119*
Partial Balayage, Shampoo, Treatment, Signature Cut, Blowout, and $5 off Hair Care Products
$119*
Value Package Full Balayage
$153*
Full Balayage, Shampoo, Treatment, Signature Cut, Blowout, and $5 off Hair Care Products
$153*
Value Package Color with Partial Foil
$182*
Single Color, Partial Foil, Shampoo, Treatment, Signature Cut, Blowout, and $5 off Hair Care Products
$182*
Value Package Color with Full Foil
$216*
Single Color, Full Foil, Shampoo, Treatment, Signature Cut, Blowout, and $5 off Hair Care Products
$216*
Value Package Color Partial Balayage
$193*
Single Color, Partial Foil, Shampoo, Treatment, Signature Cut, Blowout, and $5 off Hair Care Products
$193*
Value Package Color & Full Balayage
$227*
Single Color, Full Balayage, Shampoo, Treatment, Signature Cut, Blowout, and $5 off Hair Care Products
$227*
Services start at*
Brow Shaping
$13*
Brow Shaping includes area between brows
$13*
Clarifying Treatment
$17*
Removes impurities including excess product build-up and minerals
$17*
Olaplex 4 in 1 Moisture Treatment
$17*
Highly concentrated reparative mask adds intense moisture, shine and body.
$17*
Olaplex Supplement Treatment
$20*
Treatment designed to protect hair during color,lightening, perm or relaxer services
$20*
Olaplex Standalone Treatment
$24*
2- step Olaplex Bond Building Treatment that repairs, protects and strengthens the hair
$24*
Olaplex Express Bond Builder Treatment
$17*
1-step 5 minute Olaplex Bond Building treatment that repairs protects and strengthens hair
$17*
Curling - Flat Iron Finish
$10*
Curling or Flat Iron Finish
$10*
Curling - Flat Iron Set
$15*
Curling - Flat Iron Set
$15*
Services start at*
Perm
$82*
Permanent Wave, Shampoo, Conditioning Rinse and Blowout/Basic Set
$82*
Specialty Perm
$108*
Specialty Perm Wrap
$108*
Value Package Perm
$136*
Shampoo, Perm, Treatment, Signature Cut, Blowout
$136*
Relaxer - Texturizer
$87*
A virgin relaxer or texturizer application from root to ends to straighten or reduce the natural curl. Includes a shampoo and rollerset or blowout
$87*
Value Package Relaxer - Texturizer
$176*
Relaxer/Texturizer, Shampoo, Treatment, SignatureCut, Deluxe Blowout, Iron Set
$176*
Value Package Retouch Relaxer
$126*
Signature Cut, Classic Set or Wrap, Treatment, and Retouch Relaxer / Texturizer
$126*
Services start at*
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What people are saying about Hair Cuttery
Short Pump Crossing
2.6Rating 2.6
37 Reviews
37 Reviews
11/5/23Rating 1.0interesting experience. made my day very sad. I was reading the reviews and I could not believe that someone had almost the same experience. I took my boyfriend here and they chopped up all of his hair despite him saying to keep it long in the front in the back with a small trim. he even got a few scabs and it’s like almost completely bald. My haircut was OK but I was too thrown off seen my boyfriend be bald- 10/31/23Rating 1.0I wish I could give zero stars, the worst haircut I’ve ever gotten. I took my boyfriend here with me and they shaved all his hair off and disregarded what he said he wanted. My hair looks so choppy, the face frame was done incorrectly and my hair is uneven. I’m so upset, I’ve been here before and have never received a haircut this bad. Also, when the stylist was combing through my hair she was aggressively stabbing my ears and almost poked my eye out. The hair dryer was burning my neck, and it also seems like there’s no sanitation done here. It’s absolutely disgusting. Fix yourself it’s not hard.Response from HairCuttery • 11/1/23Hi Jones, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to improve your next visit with us better! If you would like to speak to someone about your experience, If you'd like to let us know how we can turn this into a 5-star rating for your next visit, submit a contact form at https://haircuttery.com/about-us/contact-us.html
Hair Cuttery Team - 9/20/23Rating 1.0Awful belittling experience. “Master Stylist” pulled hair, complained that “you need to keep your head still”(only movement was talking), tried to upsell throughout cut, complained about hair washing(which she offered!)
Was going to speak with manager, only to find out the offending stylist(ha) WAS the manager. Never had such a poor experience. This CHAIN has lost my business…especially if that is the type of person they allow to be a manager.Response from HairCuttery • 9/22/23Hi RM, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to improve your next visit with us better! If you would like to speak to someone about your experience, If you'd like to let us know how we can turn this into a 5-star rating for your next visit, submit a contact form at https://haircuttery.com/about-us/contact-us.html
Hair Cuttery Team - 9/11/23Rating 3.0Hair cut was fine but when I checked my receipt I realized I had been charged $7 for my eyebrows to be trimmed. It took less than a minute and I have never been charged before. It was not a beard trim it was literally my eye lashes. Very disappointed and will have to consider getting my hair cut somewhere else next time.Response from HairCuttery • 9/13/23Hi Barry a, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to improve your next visit with us better! If you would like to speak to someone about your experience, If you'd like to let us know how we can turn this into a 5-star rating for your next visit, submit a contact form at https://haircuttery.com/about-us/contact-us.html
Hair Cuttery Team - 3/27/23Rating 1.0I came in the other day for blonde highlights and instead they gave me dark brown hair, she did the bleach foils and my hair lightened very well, but I think her color theory was messed up because she put a dark brown toner on the highlights to over ride the orange she said and now my hair is all one solid dark brown color. I’ve been trying to call and speak with a manager about getting some of my money back and there’s never one there. I paid $250 for the exact opposite of what I asked for! I WISH I COULD PUT PHOTOS ON HERE FOR REFERENCE TO WHAT I GOT VS WHAT I ASK FORResponse from HairCuttery • 3/27/23Hi Elizabeth Jervis, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to improve your next visit with us better! If you would like to speak to someone about your experience, If you'd like to let us know how we can turn this into a 5-star rating for your next visit, submit a contact form at https://haircuttery.com/about-us/contact-us.html
Hair Cuttery Team - 2/12/23Rating 1.0They were good stylists, but when I asked for a bit shorter curtain bangs and about 2 inches off the bottom they gave me this: 🦁 I hate my hair now.Response from HairCuttery • 2/13/23Hi Fines, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to improve your next visit with us better! If you would like to speak to someone about your experience, If you'd like to let us know how we can turn this into a 5-star rating for your next visit, submit a contact form at https://haircuttery.com/about-us/contact-us.html
Hair Cuttery Team - 12/31/22Rating 5.0My stylist, Diamond, did an amazing job with my cut and color. She took extra time and care to help create my new look and I love it! The color variation and balayage technique was spot on. Thank you Diamond for a job well done!Response from HairCuttery • 1/3/23Hi Carla A., Thank you for sharing your great experience with us! We're so happy to hear that you enjoyed your time. We'll be sure to pass along your kind words. We hope to see you again soon!
Hair Cuttery Team - 7/9/22Rating 4.0Had a hair appointment today for me & my daughter. diamond did my hair she did an amazing job. It’s perfect . My daughter was scheduled for a hair cut at 11. her stylist Josh wasn’t even there. Diamond was able to do my daughter’s hair. She did a great job. My daughter loves itResponse from HairCuttery • 7/11/22Hi Sherry , We are thrilled to have you as part of the hair cuttery family! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Hair cuttery team. - 6/12/22Rating 1.0Closes at 6 on Sunday, my son had an appointment scheduled at 5. He went there, the door was locked. They told him it was closed.
???
False advertising? Change your hours!
Won’t go there again!!Response from HairCuttery • 6/13/22Hi Carolyn B, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to better improve your next visit with us!If you would like to speak to someone about your experience, please call Rebekah 804-592-1874
Hair Cuttery Team. - 5/28/22Rating 1.0Worst hair cut ever. Ruined my curls and everything. Doesn’t know how to cut curly or anything. Terrible, hated it.Response from HairCuttery • 5/30/22Hi Penelope S., We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to better improve your next visit with us!If you would like to speak to someone about your experience, please call Rebekah 804-592-1874
Hair Cuttery Team. - 3/21/22Rating 1.0The WORST!
Just went to my 1:00p appointment that I rescheduled thru Lang(stylist) on March 13th. I walked in and my stylist JOSH wasn’t even there but I got a 1:00 appointment?!?! I reminded Lang that SHE moved me and she kept saying “I don’t know, I don’t know” instead of offering to see me immediately (or apologizing) Lang and another stylist just took walk Ins instead of me!!! And how come customers don’t get called when their stylist isn’t in the building???
The WORST place in the West End!!!!! Never going back and intend to blast over social media as well.
HORRIBLE!Response from HairCuttery • 3/21/22Hi Lauren, I'm the DL for Haircuttery, I would like to speak with you if possible about your experience in this location. I did research your appointment and did see that you had opted out for our salons to contact you which is why they was unable to let you know your stylist was out sick today , however i woulf love to make this right for you please give me a call . Rebekah Jenkins 540-498-3380 Thank you - 3/4/22Rating 1.0Waited 40 minutes for a haircut that I had an appointment for.Response from HairCuttery • 3/8/22Hi Anran, We’re so sorry that your experience did not match your expectations. We'd love the chance to get more info from you to better improve your next visit with us! If you would like to speak to someone about your experience, please call Rebekah (804) 592-2874.
Hair Cuttery Team. - 1/24/22Rating 1.0Worst hair cut ever. My son went in yesterday for a haircut. He’s 16 & it was the worst ever. He got bullied all day at school bc of it. At the barber in short pump now PAYING to fix it. As soon as we leave, I will be calling & you will be refunding my son the $30 you took. A guy cut his hair & apparently was in a hurry.Response from HairCuttery • 1/25/22Hi Mom t, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to better improve your next visit with us!If you would like to speak to someone about your experience, please call Rebekah (804) 592-2874.
Hair Cuttery Team. - 1/16/22Rating 5.0Rochelle is amazing! I usually don’t leave reviews because frankly, these people are professionals and you should expect a great experience, just like you should expect it from any professional. But just WOW. Had to let everyone know that not every stylist is the same. Thank you Rochelle.Response from HairCuttery • 1/17/22Hi Kerry G, Thank you for the wonderful review and for taking the time to share your feedback with hair cuttery. Our priority is customer service and we are ecstatic that we met that! We’ll make sure to share your comments with the team. Kind folks like you make our job a pleasure. We’ll see you again soon!
Hair Cuttery Team. - 1/7/22Rating 4.0Lang has been a wonderful hairdresser. She keeps me looking young and well groomed and I always get compliments about my hair. She is so dedicated to her customers and always does a great job. She is an outstanding employee.Response from HairCuttery • 1/10/22Hi Nan, Thank you for the wonderful review and for taking the time to share your feedback with hair cuttery. Our priority is customer service and we are ecstatic that we met that! We’ll make sure to share your comments with the team. Kind folks like you make our job a pleasure. We’ll see you again soon!
Hair Cuttery Team. - 11/8/21Rating 1.0Hair cuttery in general is bad. If you’re going there you just need something quick done. But this one in short pump is awful. Customer service is ZERO! Went in for bang trim and 2 “stylists “ argued over who would do it even though they had no customers. One girl said she wanted to quit. ??? They never told me if someone was going to do it and they went in the back. So I left. Of course I’ll never go back but hopefully you will heed this review. There is no way they could ever work at a real salon. That’s what hair cuttery is.Response from HairCuttery • 11/10/21Hi Libbie P, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to better improve your next visit with us! Please contact us at https://haircuttery.com/about-us/contact-us.html. Hair Cuttery Team.
- 10/24/21Rating 1.0Had keratin treatment for my hair last week from shortpump hair cuttery, at the time of consultation they mentioned that it will stay for 12 weeks but after first wash of my hair there is no keratin and my hair is how it was before keratin(curly and not looking good). They charged me $240 for keratin and they forced me to buy keratin products (Shampoo, conditioner and straightening balm) which costs around $125 and the lady who treated my hair while paying the bill she didn’t even allowed me to select tip percentage instead asked me to enter the amount. Totally unsatisfiedResponse from HairCuttery • 10/25/21Hi Sindhu D, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We'd love the chance to get more info from you to better improve your next visit with us! Please contact us at https://haircuttery.com/about-us/contact-us.html. Hair Cuttery Team.
- 8/19/21Rating 5.0These other reviewers had the wrong professional stylist. Should have used Connie (Constance)! I am a seasoned, mature woman who knows a born stylist when I meet one. Connie will get my repeat visit any day, any time, any special occasion and I will refer to her 'constantly'. True professional.Response from HairCuttery • 8/23/21Jane M. B., we love our salon professionals! Thanks for leaving this wonderful feedback for your stylist. We’ll make sure to share your comments with the team.
- 6/30/21Rating 1.0Worst hair cut I think I have ever received in my life. Showed the hairstylist my previous cut and the length that I wanted it and got nothing like it. She went shorter than what I wanted. Asked for layers and got uneven chunks. Asked for face framing and it looks like I have 2 Bob’s the underneath is way longer than the rest of my hair. DID I MENTION AGAIN SHE WENT WAY SHORTER THAN WHAT I ASKED FOR. I was going to go back to ask for a refund and to get it fixed but didn’t want to leave with it shorted than it already was.I rather save her the embarrassment because the cut looks awful. She was very nice I just don’t think she understood how to cut hair the way I wanted it. I come to hair Cuttery all the time and have never been so upset leaving the hair saloon. I told her to trim the face frame I already had and she just made it worse.Response from HairCuttery • 6/30/21Dhara P, thanks for giving us this review. We'd love the chance to get more info from you to better improve your next visit with us! Please contact us at https://haircuttery.com/about-us/contact-us.html If you'd like to speak to us directly regarding this matter please call us at (804) 360-9788
- 6/30/21Rating 1.0Worst experience. The lady don't even know how to talk she couldn't even able to understand what services will they provide. Pathetic!Response from HairCuttery • 6/30/21S, thanks for giving us this review. We'd love the chance to get more info from you to better improve your next visit with us! Please contact us at https://haircuttery.com/about-us/contact-us.html If you'd like to speak to us directly regarding this matter please call us at (804) 360-9788
Displaying reviews 1 - 3 out of 20 recent reviews
About Hair Cuttery
Discover the ultimate hair transformation at Hair Cuttery in Richmond, VA. Our skilled hairstylists are committed to delivering salon services that cater to your unique style and preferences. Convenience, care, and quality-focused, we use premium products to keep your hair healthy and radiant. Visit us at 3424 Pump Rd Space 13 in Richmond, – where your confidence and style are our top priorities.
At Hair Cuttery, we're more than just a salon; we're your lifelong partners in confidence and style. From your first childhood haircut to your adult style choices, we provide convenient, exceptional salon experiences. Our skilled professionals are dedicated to helping you look and feel your best, whether it's for a special occasion or a confidence boost.
Book your appointment today and step into a world of beauty and self-expression. For more information, visit www.haircuttery.com. Elevate your experience further by downloading our app for unbeatable offers and seamless booking.
Hair Cuttery Team