Hair Cuttery Short Pump Crossing

Awful belittling experience. “Master Stylist” pulled hair, complained that “you need to keep your head still”(only movement was talking), tried to upsell throughout cut, complained about hair washing(which she offered!)
Was going to speak with manager, only to find out the offending stylist(ha) WAS the manager. Never had such a poor experience. This CHAIN has lost my business…especially if that is the type of person they allow to be a manager.

Hair cut was fine but when I checked my receipt I realized I had been charged $7 for my eyebrows to be trimmed. It took less than a minute and I have never been charged before. It was not a beard trim it was literally my eye lashes. Very disappointed and will have to consider getting my hair cut somewhere else next time.

I came in the other day for blonde highlights and instead they gave me dark brown hair, she did the bleach foils and my hair lightened very well, but I think her color theory was messed up because she put a dark brown toner on the highlights to over ride the orange she said and now my hair is all one solid dark brown color. I’ve been trying to call and speak with a manager about getting some of my money back and there’s never one there. I paid $250 for the exact opposite of what I asked for! I WISH I COULD PUT PHOTOS ON HERE FOR REFERENCE TO WHAT I GOT VS WHAT I ASK FOR

They were good stylists, but when I asked for a bit shorter curtain bangs and about 2 inches off the bottom they gave me this: 🦁 I hate my hair now.

My stylist, Diamond, did an amazing job with my cut and color. She took extra time and care to help create my new look and I love it! The color variation and balayage technique was spot on. Thank you Diamond for a job well done!

Had a hair appointment today for me & my daughter. diamond did my hair she did an amazing job. It’s perfect . My daughter was scheduled for a hair cut at 11. her stylist Josh wasn’t even there. Diamond was able to do my daughter’s hair. She did a great job. My daughter loves it

Closes at 6 on Sunday, my son had an appointment scheduled at 5. He went there, the door was locked. They told him it was closed.
???
False advertising? Change your hours!
Won’t go there again!!

Worst hair cut ever. Ruined my curls and everything. Doesn’t know how to cut curly or anything. Terrible, hated it.

The WORST!
Just went to my 1:00p appointment that I rescheduled thru Lang(stylist) on March 13th. I walked in and my stylist JOSH wasn’t even there but I got a 1:00 appointment?!?! I reminded Lang that SHE moved me and she kept saying “I don’t know, I don’t know” instead of offering to see me immediately (or apologizing) Lang and another stylist just took walk Ins instead of me!!! And how come customers don’t get called when their stylist isn’t in the building???
The WORST place in the West End!!!!! Never going back and intend to blast over social media as well.
HORRIBLE!

Waited 40 minutes for a haircut that I had an appointment for.

Worst hair cut ever. My son went in yesterday for a haircut. He’s 16 & it was the worst ever. He got bullied all day at school bc of it. At the barber in short pump now PAYING to fix it. As soon as we leave, I will be calling & you will be refunding my son the $30 you took. A guy cut his hair & apparently was in a hurry.

Rochelle is amazing! I usually don’t leave reviews because frankly, these people are professionals and you should expect a great experience, just like you should expect it from any professional. But just WOW. Had to let everyone know that not every stylist is the same. Thank you Rochelle.

Lang has been a wonderful hairdresser. She keeps me looking young and well groomed and I always get compliments about my hair. She is so dedicated to her customers and always does a great job. She is an outstanding employee.

Hair cuttery in general is bad. If you’re going there you just need something quick done. But this one in short pump is awful. Customer service is ZERO! Went in for bang trim and 2 “stylists “ argued over who would do it even though they had no customers. One girl said she wanted to quit. ??? They never told me if someone was going to do it and they went in the back. So I left. Of course I’ll never go back but hopefully you will heed this review. There is no way they could ever work at a real salon. That’s what hair cuttery is.

Had keratin treatment for my hair last week from shortpump hair cuttery, at the time of consultation they mentioned that it will stay for 12 weeks but after first wash of my hair there is no keratin and my hair is how it was before keratin(curly and not looking good). They charged me $240 for keratin and they forced me to buy keratin products (Shampoo, conditioner and straightening balm) which costs around $125 and the lady who treated my hair while paying the bill she didn’t even allowed me to select tip percentage instead asked me to enter the amount. Totally unsatisfied

These other reviewers had the wrong professional stylist. Should have used Connie (Constance)! I am a seasoned, mature woman who knows a born stylist when I meet one. Connie will get my repeat visit any day, any time, any special occasion and I will refer to her 'constantly'. True professional.

Worst hair cut I think I have ever received in my life. Showed the hairstylist my previous cut and the length that I wanted it and got nothing like it. She went shorter than what I wanted. Asked for layers and got uneven chunks. Asked for face framing and it looks like I have 2 Bob’s the underneath is way longer than the rest of my hair. DID I MENTION AGAIN SHE WENT WAY SHORTER THAN WHAT I ASKED FOR. I was going to go back to ask for a refund and to get it fixed but didn’t want to leave with it shorted than it already was.I rather save her the embarrassment because the cut looks awful. She was very nice I just don’t think she understood how to cut hair the way I wanted it. I come to hair Cuttery all the time and have never been so upset leaving the hair saloon. I told her to trim the face frame I already had and she just made it worse.

Worst experience. The lady don't even know how to talk she couldn't even able to understand what services will they provide. Pathetic!

Awful job! Poor workmanship installing a weave AND. Overcharged my credit card. She might be ok maintaing someone else’s work but unable to do the work herself!!! She also gave herself a tip I didn’t authorize and overcharge my credit card by rounding off the total. This awful job was $180.00. Rochelle Puts in the tip!!!! for all her customers. I’ve watched her do it

Unprofessional and Rude
The rating by google is inaccurate. Check out the yelp reviews. They are more accurate. I wish I had read them.