I want to give the stylist at this location a zero. I can’t speak for the other stylists there. I made an appointment in May to get a hair cut with Gennet. When I arrived, my stylist was assisting someone else. I waited 45 minutes before she called me back to her chair to start my hair cut. I wasn’t happy, but the location was convenient and I felt like I had already committed to a hair cut there after waiting so long. The stylist did a good job with the cut, but when she was thinning my hair (per my request), it didn’t seem like she knew what she was doing.
I scheduled an appointment with Gennet and went today to try again (once again for convenience in location). When I walked in (5 minutes before my appointment time), I noticed once again my stylist was assisting someone else and this time it seemed as if she just started on him. I told myself I’d wait 15 minutes before leaving and finding somewhere else to get my hair cut. I waited 15 minutes, noticed she was no where near done with her customer, and then walked out.
I called Tysons Hair Designs (0.1 mile away from this Hair Cuttery location) and they got me in right away. No appointment. No wait time. I immediately was able to get a chair and start on my hair when I arrived. They were a little more expensive than hair cuttery but friendly, good (they know what they’re doing), and quick.
If you can’t abide by your own scheduling system, then don’t have one in place. It’s so irritating to make an appointment and then have to wait so long. I don’t mind 5-10-15 minutes, but more than that is too much to ask for without so much as an excuse or apology. I’m making these appointments during my lunch break when I’m limited on time. And if you can’t respect my appointment time, I will just go someone where else.