I went in to get 8 inches off of my hair to donate. I had measured beforehand to make sure I could cut off 8 inches and it would be at a length I wanted. I wanted my hair to be cut at around my armpit length. When I went in an older woman cut my hair. I explained what I wanted, and that I wanted 8 inches off to donate. She said that at the length I wanted my hair cut, it wouldn’t be 8 inches. She told me she would have to cut higher than what I asked for to get the 8 inches needed. I said that’s okay and she cut my hair. In the middle of my haircut, the stylist mumbled “I need to go get a cough drop” and left for about 10 minutes. After I left, I noticed my hair was choppy and uneven. I was curious as to how much she actually cut off, so I measured it myself. This woman cut 12 inches off of my hair. I asked for 8, and the minimum to donate is 8. I am EXTREMELY unsatisfied with my experience and I will never be coming to this business again. I had terrible service, and the stylist cut and extra 4 inches off of my hair.