Hair Cuttery Waynesboro Town Center

The girl only knows one cut-SHORT! I don’t know her name at the Waynesboro, Va. store, but I’ve gotten her the last 2 times there and she ruins the my hair every time. I again, do not like this cut. VERY disappointed.

This was my second trip in a week. I found the place to play music too loud for any customer to hear upon entering. On my first visit I did not receive any of what I asked upon the return to repair I was still dissatisfied not one person ask what I want only what they recommend and due to my hair being cut wrong to begin with I have to wait for it to grow out some and am left with a illusion of one side being longer than the other on top of that NOT all people want there hair to be styled to the front of the face Im one for instances but they just style toward the face smh and on top of that I asked for a straight iron which to me and for $14 says I want my hair straight which once again was not received. So exactly what do these people do for you as a customer?? I dont know but its sad that I spent my money and time and still cannot receive what asked for and im tired of it. And just for the record I had talked to a district manager who had said I would be satisfied on my return visit. Which I was not. So who in this organization actually cares?

This was my second trip in a week. I found the place to play music too loud for any customer to hear upon entering. On my first visit I did not receive any of what I asked upon the return to repair I was still dissatisfied not one person ask what I want only what they recommend and due to my hair being cut wrong to begin with I have to wait for it to grow out some and am left with a illusion of one side being longer than the other on top of that NOT all people want there hair to be styled to the front of the face Im one for instances but they just style toward the face smh and on top of that I asked for a straight iron which to me and for $14 says I want my hair straight which once again was not received. So exactly what do these people do for you as a customer?? I dont know but its sad that I spent my money and time and still cannot receive what asked for and im tired of it. And just for the record I had talked to a regional manager who had said I would be satisfied on my return visit. So who in this organization actually cares??

Went in just looking for a simple buzzcut. Somehow the stylist missed multiple spots on my head including my hairline. I do a better job when I cut it myself. on top of that, somehow a buzzcut costs $20 now. extremely disappointed

I am so pleased with my haircut! Clarice… I believe her last name may be Thorne… she was fabulous! Not only did she listen to exactly what I wanted… she was so friendly and so professional! I myself have been a hairdresser for 25 years plus so I’m always very hesitant to try someone new. But I will definitely be returning to see Clarice! Thank you so much for such a wonderful job!

Clarice was so AMAZING. My head is so tender and she was so cautious and took extra time with me. My hair looks beautiful and is so soft. Thanks Clarice!!

sarah is very skilled and sweet! she did exactly what i asked for without knowing what I was asking for!! she took the time to understand my needs and gave me killer suggestions on how to style my hair that works with my crazy life style! would 1000% recommend sarah and all the girls in this salon. all funny and sweet.

Dezzy was superb in her ability and discussions. She did great on the hair and I felt comfortable. Will definitely be going back to this location.

I wanted to take the time to praise one of your exceptional stylist, Clarice. I visited the salon twice this week and both times walked out extremely satisfied. My son had his hair cut on Tuesday afternoon, he has very thick hair with a few cowlicks and Clarice made sure she took excellent care of him. He was so happy with his cut. That doesn’t happen often so for him to be so satisfied means so much to me. Today I was visiting the salon to have my hair colored, it turned out beautifully! Clarice is an asset to your company, you should be proud to have her! Kudos to her for being such an amazing person and stylist!

I should’ve walked back out as soon as experiencing the totally unwelcoming atmosphere here! It went downhill from there! CHYNA The stylist asked what are we doing today? I said shampoo blow out pretty basic. There was no more conversation until the service was finished and I went up to pay. I’ve had much better shampoos from first semester beauty school students! I’m not even sure the right side of my head even got wet! Oh well… The blowout was passable but my hair was still wet underneath And certainly did not look like it was done by a professional… I’m not sure it was! oh well… It was clean and looked better than when I came in! At the counter CHYNA announced the cost would be $30. I thought OK I’ve wasted more money than that in my life! I had no intention of coming back pretty much from walking in the door! But I paid with my credit card and handed CHYN a a six dollar tip, just because that’s what I do! Went and sat down to wait for my ride looked at the receipt and the classic blowout was listed at $23… And there was a seven dollar charge for a bang trim with no shampoo! The price was not the problem! I went back and interrupted CHYNA doing whatever on the cell phone… Asked about it and was told that the classic blowout does not include the shampoo! Now the website clearly states a classic blowout is shampoo conditioner with brush styling… Meaning the blowout! I said so I need to come in shampooed and pay $23 for a blowout! CHYNA said yes. I was so over this place I just replied ridiculous! Which it is… I see on the reviews this person has been there a while so it’s not like they just finished beauty school and are getting a chance ! Please read the rest of the reviews for you even think of going here! I expect at least a phone call from the manager tomorrow offering me a refund of the seven dollars and informing me that CHYNA has moved on!

I should’ve checked the reviews here! And I should’ve walked out the door when my stylus CHYNA could not have been less friendly and obvious that they did not want to do my shampoo blowout! Absolutely no customer friendly atmosphere here! CHYNA did not speak until finished with my blowout! i’ve had better shampoos at beauty schools!… The blow dry ended up passable…still damp underneath and like I did it myself! BUT THE WORST was the ticket! CLASSIC BLOWOUT”shampoo & conditioner with brush styling!!! I expected $27ish” CHYNA said $30 ok…I paid and handed over a$6 cash tip, because I just do. I go sit and look at the receipt..CHYNA charged $23 for the blowout But ADDED A BANG TRIM NO SHAMP” for $7. ITS NOT ABOUT THE $$! I went back and asked about the bang trim? was told the Classic Blowout does NOT COME WITH A SHAMPOO… but a cut DOES! chyna went back to the cell phone! I HOPE I CAN RALK TO A MANAGER TOMIRROW! I want the $7 cut refunded!

Clarice is an exceptional stylist!! Every single time I’m in her chair, I leave extremely happy with my hair!

I scheduled an appointment to have my daughters hair done for prom. It’s a pretty simple hairstyle that was supposed to have lots of big curls. It wasn’t as curly as we wanted it to be but we were out of time so I paid. We left there to go to another location to take pictures. About 30 minutes had gone by and her hair was completely straight. I wasted $50. I had also requested a trim no wash no style just a trim for myself as I waited. The other stylist said that she did not have time because she was doing color for someone. We were there an hour and this lady who did not have time to do my hair was on her phone for 30 minutes of that hour while waiting for her clients hair to process. Couldn’t she have trimmed my hair? Both stylists complained every time the phone rang. They kept saying tell them we aren’t open. It was a very unprofessional experience.

Horrible and very loud. I will NOT be going back. Supposedly this was a manager that cut my hair too. The stylist are so loud talking to one another, and leave their customers standing there until they are finished.

I went a Hair Cuttery in Charlottesville and asked that they take off a couple of inches from my COVID hair. When I looked on the floor I saw 6 inch hanks of my hair and wondered what ruler the stylist was using. This time I went to Pauline at the Waynesboro store and being cautious from the last time I told her to take off an inch. When I looked on the floor, I saw about an inch of hair. It was a good cut and she listened to what I wanted. I will go back if I can get an appointment with her again.

Thanks soooooo much Dezzy, I've gotten many compliments. I just luv it.

Took my son in for a haircut. One of the worst haircuts he’s ever gotten. I acknowledge that I requested the appointment online and said “any stylist” would suffice. I know it’s a crap shoot and you never know what you may end up with. I didn’t want to be rude when I went up to pay, but it was absolutely terrible. Definitely will not be going back!

Stylist did not listen to what was wanted. Did not want short haircut and was scalped. The only thing she remembered was the last thing she was told. Do not recommend this poor customer service. Shouldn’t have to pay full price for just a horrible cut. Husband furious

Sara rocks this place

Polly always does such a good job.