Hair Cuttery
Mapledale Plaza

Haircut and blow dry by Ivonne Good job very pleased.

Had shampoo, cut, conditioner and blow dry. Ivonne did an excellent job.

Great customer service and Ivonne (sp?) was amazing!! She made sure I left there feeling like a million dollars!!!

So beyond disappointed, I have a party in 2 hours and left with nothing done to my hair. Called the day before and specifically asked if they could do a certain hair style. Walk in they have no idea who is supposed to take the appointment, I show the picture and instead of the hairstylist be honest and say she doesn’t know how to do the hairstyle (braided Mohawk) she starts to do a French Braid. When I complained she threw her hands up and tells me everything I did wrong. They should have never taken the appointment or at least tried to work with me to get my hair styled. I tried to give HC to redeem itself from the last time they did a total color when I went in for hi lights, I guess it’s true that you get what you pay for.

I’ve been going to this location for years and service has been good. Now with new manager it is terrible and I will not return. First she stated she was the manager 10 times while I was there to anyone who would listen. She greeted every customer by telling them they needed an appointment and they were fully booked, but then managed to “fit them in”. Why not just start with that rather than make them feel like you’re doing them a favor? While I was there she made 3 separate announcements to the staff telling them what they were doing wrong (not cleaning up in the back) and that they had to push product sales to make their goal. NOT professional at all! Lastly she went on a long rant about how she didn’t care what HC policy was on masks, this was her salon and she could make her own rules going into detail with her thoughts on COVID and vaccinations. This “manager” needs a class on how to manage before she runs this location into the ground!

I went to this WALK IN HAIR CUTTERY, immediately was asked did I have an appointment, I stated no and the two girls SITTING at the front counter with not another soul insight, stated they were totally booked would I like to make an appointment for tomorrow. ??????! What am I missing, you don’t close until 6pm and it is 4:00 pm with no one around. I will never go back you can take your lazy butts and sit on them for as long as you like.

Evelyn is fantastic! Very professional, kind, and skilled. Great experience!

If i can give 0 I will. I came in, stylist had queations on what services I was asking for. Mind you I booked qn appointment with what exactly I wanted, she came back and forth asking who I perceived was in in charge. I didnt mind it. Then she whisked me to the chair where my hair is going to get washed. It was ok. Water was wither too cold or hot. Didnt check the temp at all, I had to say that was too hot. No conversation going at all. After she told me to go to the chair, there were probably 8 chairs there, so how would I know? I had to ask her which one and she said that one.. Again, 8 chairs in the room. I asked if they do hair donation she said you will have to donate it yourself. I asked her to cut it to where I could donate it. Told her how far she needs to cut. As she keeps cutting, the hair got to my chin, Inpointed way past shohlder length. At this time I knew there was nothing I can do And I stated, it looks too short, then she asked you want layers? Told her no. After the cut I told her that she cur it way shorter than I asked. She didnt say anything. We went to the front so I could pay, I still left her a $5 tip for a $28 horrible service. So I once again said, did you hear me? I said you cut my hair about 2 inches shorter than what I asked for, she said what? Then i repeated myself. She said Well I apologize, that was it. I stated to her, what a horrible first time experience I have with you guys. As I was walking iut, I hear the other stylist, who I perceived was the supervisor said, what was wrong .. but that was it. Very very disappointing to say the least

We made an appointment for a simple boys haircut and we were 10 mins late....the rude little girl at the reception desk told us we were too late and to make another appointment even though they had time to do my son's hair before the next person came in....My family has gotten haircuts here for years...but the 2 girls working today, Sunday, Jan 17, were rude and dismissive and we will never come back again

Nae is the best...she has been cutting my hair for years and I am very happy the way she cuts my hair! Can't wait until they reopen....I need a haircut so bad!

Got there at 5:25pm to clean my son's haircut. Was told to turn around, because they're closing at 6. Had only 1 person waiting...bad customer service. Not returning to this place.

First time having Angela cut my hair. Last minute drop in an she was amazing. So personable & love the cut! Will recommend her & return again

I sat with Evelyn for a trim and ended up leaving with 4-5 inches gone and “long layers” that were uneven and atrocious. I do NOT recommend her and will NOT be coming back. Had to go to another stylist to fix what Evelyn messed up.

I used to go to the Montclair Hair Cuttery just for Nicole. I was so sad when she left so I've been trying out different locations and I've been disappointed by almost all of them. I walked into Maple a few days ago and discovered that Nicole is working at this location now. She is literally the best. She always does an amazing job and you can truly see she takes a large amount of pride in her work. I highly recommend getting your hair done by her. I honestly will not go to anyone else and I'm so happy she's still working for hair cuttery! <3

My hair has never looked worse! It was butchered off! I asked for the layers to be uneven in order to provide relief from the straight layers that make it clump. She made it a freaking Bob backed layer with longer sides. I asked for a 1/2 inch off my hair. She faced me away from a mirror so I had no idea how much I was getting take off. I left in tears! I had long mid to my back length hair, only wanted a trim and she killed my hair!! I can't believe I paid for this to happen to me.

Scheduled a perm for a tight curl, and a hair cut, stylist cut my hair too short and only able to curl half, so I only received a "wave", complained to corporate, after a week a Dist. Mgr called, another week and the salon mgr (Claudia) called, she was willing to redo the perm but it HAD to be a mon or tues, so scheduled it for a monday at 10am, she was too busy to show up and shoved me off on another stylist. I called corporate again and after 3 days heard nothing, called again today and my complaint was raised up to the Regional Manager...in the meantime my hair looks like crap! Their customer service is non existent.

I went in to get shampoo, cut, and set but only got a cut and she charged me 20 for a shampoo and cut. I never got shampoo I don’t recommend hair cuttery to anyone

I have been using Bianka The last few times I have been to Haircuttery and I love the attention she gives to me and my hair. She is top notch!