Hair Cuttery
Shoppes At Spring Creek

Terrible customer service! I brought my husband in for a buzz cut. We originally went Sunday morning, early, and were turned away. No stylists had shown up for work.
So I made an appointment on the website for Wednesday at 9:30 am. I received a confirming email. We went to the hair Cuttery and they did NOT have our appointment in their system. I showed the employee the email confirmation. Didn’t phase her. She told me we could come back about noon. What? Terrible, terrible service!!! I will never return to ANY of their salons. Bad. Don’t go.

Haircut was fine, but I made an appointment for just a cut for my child. The stylist added a blowout without asking me and then charged me for it! Not cool.

Courteous staff. Prompt service. Really enjoyed my conversation with Marissa while she did a great job with my cut. I will be back.

It says walk ins are welcome, today makes the 4th time I have been turned away for a simple hair cut. Walk ins are not welcome here at Zions Crossroads, VA. I would give their customer service a negative number if I could. Out of town working people can't make reservations.

Just another top-notch experience today from Amber! She is so consistently superior in cutting my hair making me look better than when I came in.
Her personality allows for delightful conversation as the hair is falling. I have been going to her for over 2 years with the same professional results.
Doubt if you can find anyone better,
Bob Babyok

If I could give you 0 stars, I would. I waited 20 minutes past my appointment time for my stylist. Of those 20 minutes, the last 10 was spent in the waiting area without anybody else in sight while I could clearly hear my stylist talking in the back area of the store. She had claimed she was going to “sanitize her station” and be right with me, but she ended up just grabbing her cape and drink and going to the back. I keep my hair shaved pretty close to my head, so in the time I spent waiting, I could have left with the trim I was looking for. Thank you for a frustrating experience.

I had a wonderful perm with Gage Prior to that, a horrible experience. I had booked an appointment for 10 and a handsome man was waiting with me and was taken in with my scheduled hairdresser shortly after I arrived at 9:50 My scheduled appointment was at 10 It appeared the hairdresser was smitten with this dude and spent lots of time talking with him about his marital status and making sure he knew she was a single mother And she seemed to be prolonging the appointment to be sure he got multiple neck treatments, almost to the point it appeared to be a sexual come-on Meanwhile, since I had an appointment and had to be home by noon to relieve my husband's temporary caregiver, I sat and watched all this, and made the manager mad for reporting that I had waited too long. I did not repot to the manager what I suspected, as she did not respond to me graciously in my first inquiry as to why it was taking so long, even though I Knew why. Eventually, they got me with Gage, while the beautiful blonde (my original appointment hairdresser) was still tweaking her handsome client's hair around the neck, over and over again

I drove 20 minutes to get my sons haircut. They asked me did I make an appointment online, I did not because no where in their website stated they were by appointment only. I was prepared to wait a reasonable amount of time to be a walk in customer. When I arrived, there were no customers waiting however all salon chairs were filled. A girl was on the phone arranging an appointment so I sat with my son to wait for her to get off to sign in. She was on the phone for a good while, while another stylist walked up to sign out a customer in which she was finished she looked at me and I had to explain why I was there. I was not asked how I could be helped. However I was polite, and asked for a haircut for my son. I was asked did I have an appointment and I stated no I did not and they looked at each other and she briefly checked the schedule and stated they were full and asked if I could return tomorrow. I was very disappointed in the service. I have used hair cutters before and also took the liberty of calling around to other hair cuttery locations and was told there may be a wait for a stylist but walk ins are accepted. I will not be returning to this location and will share with other people my experience when conversations occur. I also tip well. Too bad.

Great customer service and my stylist is the best.

great service. Amber is great as well and my haircut is always perfect,

Great

Great customer service. Reasonable prices.

Excellent service!

Great service from Amber. She does a great job cutting my hair.

Talented stylists. Great service.

Stylist was friendly

Worst haircut ever my hair. We discussed the cut and then she did the opposite

Amber did am absolutely amazing bayalage on my fussy curly hair! I was really nervous and asked a ton of questions, but she explained everything and did several test strands for me. The color is stunning and just perfect. Camdynne and Amber teamed up for an amazing curly cut and nailed that too!

Amber is great!! She did my bayalage and I LOVE IT!!! She took her time and was very professional. She also cut my hair exactly like I wanted. She will be my stylist from now on. She is highly recommended

Marissa gave me the best haircut I've had in many years...I did not realize this until I got home. I was beyond impressed and very pleased.